Extra Help On-Board Evaluator

Overview

Why OCTA

Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County’s transportation network of today and creating a vision for the future.

OCTA is the county’s transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs.

We’re passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county’s 34 cities and 3.2 million residents. 

Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving.

Overview:

Under direct supervision, rides on bus routes as scheduled to observe and report on Coach Operator driving methods, customer service, and adherences to policies, rules, and regulations.

This position is not eligible for employee benefits. The work schedule will consist of approximately 20 hours a week, not to exceed 1,000 hours within a continuous 12 month period.

This position is non-exempt in Salary Grade 125: Min $20.96 – Mid $25.15 – Max $29.35 per hour. The starting salary will be within this range based on qualifications.

This posting will remain open until filled.

Responsibilities

This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

Displays High Integrity & Honesty: Takes personal responsibility, acts with honesty and consistency.

• Earns a high level of trust from others; is seen as a collaborative partner of choice
• Monitors Coach Operator performance for compliance with agency policies, rules, and regulations.

Has Technical and Professional Expertise: Has the technical skills, product knowledge and professional skills to do the job.

• Conducts on-board evaluations of Coach Operator driving methods and customer service.
• Documents Coach Operator behavior and actions.
• Prepares summaries, reports, and check sheets from drive along observations.

Works in a Collaborative Manner with Others: Works in a collaborative manner with others, helps resolve unproductive conflict.

• Encourages cooperation between members of the work unit.

Customer and External Focus: Markets his/her workgroup effectively and influences others in the organization.

• Evaluates the quality of service, efficiency, and safety of public transportation.

Qualifications

Any combination of education and experience equivalent to a high school diploma and a minimum of one year experience in management/supervision. 

Qualifications Guide:

Knowledge of:

• Orange County streets and cities.
• Performance standards for Coach Operators.
• Emergency procedures as indicated by the emergency procedures guide.

Ability to:

• Work various hours, days, and locations.
• Prepare summaries and reports.
• Work independently.
• Meet schedules and timelines.
• Schedule inspections and enter inspection results into Trackit Software.

Working Conditions/Physical Activities:

 (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions).

Positions in this class typically require:

• Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
• Requires ability to understand verbal communication and to respond effectively.
• Positions in this class typically require: Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.

Salary : $21 - $29