What are the responsibilities and job description for the Technical Support Specialist position at ORANGE EV LLC?
Technical Support Specialist
Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.
Position Summary
We are looking for a Technical Specialist with a passion for product design, development, and customer engagement and a proven track record of supporting service technicians. Candidates are skilled at understanding electric vehicle technical functions and administering in-depth technical support to remotely based technicians. Candidates also bring a history of working with product engineering and manufacturing teams to create tools to educate and advance the knowledge of vehicle diagnostics and repair.
Position Responsibilities
- Assist technicians via phone, video call or in person with diagnosis and repair
- Creation and ownership of technical training materials including Troubleshooting Guides, R&R instructions, Service Manuals, Special Production Instructions, Retrofit Instructions, etc.
- Administering technical training for new Orange EV hires and customers
- Daily Technical support of Orange EV Field Service and Customer Technicians
- Hands-on collaboration with Manufacturing and Service Team Members
- Working integrally with the Product Engineering Departments on current and future product programs
- Service Diagnostic Computer and Tooling setup
Position Qualifications
- 3 years of Automotive or related technical experience
- A bachelor’s degree in a related field preferred
- Excellent Organizational and Public Speaking Skills
- Problem solver – adept at troubleshooting and resolving issues
- Proficient with Microsoft Office Applications: Word, Excel, and Outlook
- Technical Writing Experience is a plus
- Computer and Software Setup Experience a plus
Physical Requirements
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation:
- Work is performed in an office and production environment and requires the ability to operate standard office equipment, keyboards, and technical and service equipment.
- Work in a stationary position up to 75% of the time
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
