Summer Technical Support Assistants

Acts as the liaison between user and technical personnel and serves as the central contact person for user reporting of all hardware and software problems; Resolves all reported problems by directly solving, if appropriate, or by immediate referral to appropriate personnel; Maintains full documentation of problems and their resolution; tracks unresolved problems and follows up until problem resolution occurs; Creates and maintains a variety of departmental related databases and spreadsheets and prepares various reports and queries from said databases; Provides training sessions to users on using internet or various software applications; Researches hardware and software and obtains proposals and price quotes from vendors; Attends training as necessary to be able to provide support for various software applications; May maintain and update information onto website, and perform installation of computer hardware and software, preventive maintenance and minor troubleshooting.

(A) Completion of 60 credit hours at a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees and one (1) year of paid experience in a computer lab, computer technical support, or similar environment which shall have included software training and/or support;

(B) Graduation from high school or possession of a high school equivalency diploma and three (3) years experience outlined in (A) above;

(C) An equivalent combination of education and experience as defined by the limits of (A) and (B) above.