What are the responsibilities and job description for the Customer Service Representative position at Orange Water And Sewer Authority (NC)?
Duties:
Import meter readings for billing.
Process bills for non-UNC customers.
Transmit billing files to third-party bill vendor.
Check meter readings and billing reports for errors.
Create service orders for meter reading and troubleshooting.
Document any issues discovered with notes entered into customer account records.
Review meter reading exception reports.
Assess the validity of meter reads.
Interact and assist customers in-person, over the telephone and through email.
Fill-in for other departmental staff, including reception area, during absences and breaks.
Qualifications Required:
High school diploma or GED.
Two years’ experience working in billing and/or customer service; utility billing experience preferred.
Proficient with computers and office software systems.
Math skills to perform basic calculations rapidly and accurately.
Focus on customer service while maintaining procedural integrity.
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, public, and other staff.
Strong attention to detail, as well interpersonal and computer skills.
Ability to work independently and make routine decisions within established guidelines.
An awareness and appreciation of the cultural diversity of the community.
Assignment Details:
Assignment duration is 8 months from March to October; 30 hours a week (in-office) during regular business hours.
Not eligible for benefits.
Pay will depend on qualifications and be between $22.55 - $26.00 per hour.
OWASA is an equal opportunity employer committed to continuous improvement, sustainability, creativity, diversity, and inclusion.
Salary : $23 - $26
