What are the responsibilities and job description for the Account Director position at Orange?
About the role
Provides overall account management, account development, relationship and sales revenue development on large multi-national accounts. In support of solution development and delivery, responsible for coordination of work activities cross functional teams and business units. In support of building strong customer relationships and addressing customer requirements with appropriate communications solutions, the Account Director has a strong understanding of the industry their customer belongs to, as well as a broad understanding of the capabilities provided by Orange Business
- Key Accountabilities
- Drives growth in revenue, margin and the number of services / solutions by increasing customer satisfaction and developing strategic relationships to align solutions to a customer's Business and IT initiatives
- Engage with customers at the Executive level to understand their overall strategy and key business drivers; develop a roadmap with the customer that facilitates progression towards the expansion of Orange products and services
- Develop multi-level and multi-functional relationships (CEO, CFO, CIO and Business Unit Leaders) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer term focus
- Thorough understanding of the customer's business and IT strategy; map these requirements to industry trends, as well as with existing and future customer requirements where Orange solutions can provide value
- Accountable for overall client management, account development - growth, relationship and sales development. Working with the expanded team to design overall account strategy and directio
- nAct as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction
- Liaise with appropriate Business Units for subsequent actions pertaining to issues with the authority of representation across organizational and departmental boundaries. Awareness and understanding of escalations
- Ensure maximum customer exposure and response to business development requirements through a proactive approach of periodic reviews with key contacts within the organization
- Ensure that all account plans, organizational charts, and related documentation at both the executive summary level and line management detail level are kept current
- Ensure accuracy and timeliness of reporting in / from systems
Sales pipeline in Salesforce / Customer Link
sRevenue forecas
tAll regular and ad hoc sales reports and analysis as required from managemen
About Y
Ability
elyEducation, qualifications, and certificati
onsDegree in Business, Finance or other relevant field (or equivale
nt)Other (Desirab
easExperie
