What are the responsibilities and job description for the IT Help Desk Lead Bilingual Japanese position at Orangepeople?
OrangePeople were more than a consulting firmwere a peoplefirst hightouch organization committed to delivering transformative technology solutions with integrity and passion.
Currently we are seeking an experienced and motivated IT Help Desk Team Lead to oversee and manage our help desk team which focuses on application support. This role requires proficiency in both Japanese and English fundamental IT skills troubleshooting abilities and strong logical thinking. The successful candidate will ensure efficient task completion effective team management and seamless interaction with our group companies in Japan as well as with our customers in the U.S.
Essential Functions :
- Team Leadership :
Manage and mentor a team of IT help desk members ensuring high performance and morale.
Serve as the primary point of contact for our group companies in Japan requiring proficiency in Japanese for effective communication.
Provide support for applicationrelated issues including installation configuration and troubleshooting of software applications.
Generate regular reports on help desk performance response times ticket resolution and other key metrics.
Analyze help desk performance metrics and identify areas for improvement.
Work closely with other departments and group companies to ensure seamless integration and communication.
Analytical Thinking : Apply logic and critical thinking to solve complex problems and deliver solutions.
Supervisory Responsibility :
This job operates in a professional office environment. This role routinely uses standard office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is a fulltime position. Occasional evening and weekend work may be required as job duties demand.
This position requires up to 20% travel.
Required Education and Experience :
Bachelors degree in Computer Science Information Technology or a related field.
Proven experience in an IT help desk role with prior experience in a leadership or supervisory capacity preferred.
Solid understanding of application support including software troubleshooting configuration and user support.
Experience with project management tools and methodologies.
Strong analytical and problemsolving skills.
Excellent verbal and written communication skills.
Ability to work collaboratively in a team environment.
Fluent in Japanese (written and spoken) for effective communication with Japanbased group companies.
Certifications :
Additional Responsibilities :
About us :
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people : dynamic creative thinkers who are passionate about doing quality work. As a member of the OrangePeople team you will have access to industryleading consulting practices strategies & and technologies innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process / methodology orientation.
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Experience : years
Vacancy : 1