What are the responsibilities and job description for the Support Specialist (formerly Help Desk) position at Orangepeople?
Are you passionate about new software and applications in production that impact the betterment of millions of lives? Our mission at Orangepeople is to enable our partner's success by building, deploying, and managing a highly available, cost-effective solution that helps the end customer. We are seeking a highly motivated and experienced Support Specialist to provide technical hardware C software support, maintain company computers, and provide in-service training to staff members. Responsibilities include technical support for applications C software usage, troubleshooting technical problems, installing new hardware C software, and coordinating servicing C maintenance with internal as well as external customers.
Essential Functions:
- Interface with customers to clarify requirements and problems.
- Supporting C-Suite level staff.
- Staging/testing of customer's application updates and bug fixes.
- Troubleshoot / diagnose the application issues.
- Work with end users and other support departments to define, reproduce, and countermeasure issues.
- Ability to create/maintain standardized processes.
- Support emergency application changes or business requests.
- Create detailed/clear documentation C problem reports.
- Daily time management and accurate time reporting.
- Translate system and application documents in both English and Japanese.
- Provide off-hours support as needed, both onsite C remotely.
Required Education and Experience:
- Basic computer knowledge (understanding the technical word).
- Knowledge of ITIL is a plus.
- Knowledge of system development methodology, writing business cases, system requirements, design documentation, and test cases is a plus.
- Knowledge of help desk ticket systems is a plus.
Position Type/Expected Hours of Work:
- This is a full-time contract position.
- Occasional evening and weekend work may be required as job duties demand.
Benefits:
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
- The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
Additional Responsibilities:
- Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
- Contribute to OrangePeople technical discussions, peer reviews, etc.
- Contribute content and collaborate via the OP-Wiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
