What are the responsibilities and job description for the Membership Advisor position at Orangetheory Fitness?
Membership Advisor
As an OTF Membership Advisor, you will be responsible for assisting in the operation of the fitness studio, with a strong focus on premium customer service, as well as meeting and exceeding all key performance sales indicators, including membership sales and renewals, retail and concession sales, and maximizing workout traffic. Ideal candidates have strong customer service skills and basic sales experience.
Why Join Us?
- Compensation : $20.00 per hour plus commissions on sales plus quarterly bonus
- Career Growth : Internal promotions are part of our culture! Blaze a trail into management roles like Multi-Unit Sales and Operations Managers and beyond! We're not just a brand; we're a launchpad for your career trajectory.
- Benefits : We offer medical, dental, and vision insurance. Secure your future with access to our 401(k) plan and earn $250 for every successful employee referral.
- Work / Life Balance : Put your mental well-being first with free counseling services. Find harmony between work and life as you enjoy exclusive employee discounts on Orangetheory classes, Relive Health services, and a plethora of entertainment and travel perks.
- Community : Join a tribe of like-minded individuals dedicated to making a difference. Forge lifelong connections with teammates and members, spreading positivity both in and out of the studio through community events and charitable initiatives.
- Establish and maintain an effective referral program
- Maintain accurate records using established OTF sales systems
- Conduct telephone inquiries / follow up calls / customer care calls
- Lead OTF studio previews with prospects and / or fitness program holders
- Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly positive entrance into the OTF studio
- Accurately follow the daily studio cleaning checklist (pre / during / post) shift activities
- Participate in 1-2 OTF scheduled workouts per week
- Maintain an organized and clean lobby / front desk area
- Process accurate cash and credit card transactions
- Respond immediately to member requests, inquiries, and concerns
- Ensure proper on-boarding of all OTF members through the use of Client Intake Forms and Agreements
- Work closely with Fitness Team to ensure that processes are fulfilled
- Attend and participate in all relative OTF training programs
- Book two appointments daily
- Update Goal Board
- Call CC Declines and CL
- Process all Freezes and Cancels
- Enter all tours from the Guest Registry into MBO
- Maintain cleanliness throughout facility
- Always accomplish the following :
- Morning / Evening Checklist, Hitlist, OCCI tablets, Equipment Reservation Cards, standing at check in, always lead with a positive, friendly and upbeat attitude in front of staff and members
- Reconcile All Unpaid Visits and Missed Charges
- Flag issues to the Studio Manager when necessary via CL or email
- Report to the Assistant Studio Manager
- Work 35-40 hours per week
- Complete all assigned OU Education
- Make Minimum of 10 Monthly Sales
- Participate in Social Media
- Participate in Studio events
- Attend all studio meetings
- Work with SM on inspecting KPIs to work towards monthly studio goal
ESSENTIAL DUTIES & RESPONSIBILITIES :
Daily :
Weekly :
Monthly :
Our Mission :
To unlock your full potential through inspiring, motivating, and extraordinary moments. Vision : To become the ultimate wellness powerhouse, fueling everyday life with boundless energy and vitality.
Values :
Happy. Hungry. Humble. Healthy. Human.
About Empire :
Established in 2013, Empire Portfolio Group™ is not just a company; it's a revolution. Headquartered in the vibrant heart of New York City, we own, operate, and support over 140 Orangetheory Fitness studios across multiple states. But we're not stopping there -our sights are set on even greater heights with the introduction of Relive Health centers nationwide.
Join the Movement :
Empire Portfolio Group is an equal opportunity employer, championing diversity and inclusion in every aspect of our operations. We believe in fostering an environment free from discrimination and harassment, where every individual has the opportunity to thrive.
If you're ready to unleash your potential and make a difference, come soar with us
Ready to embark on this thrilling journey? Apply now and let's shape a brighter, healthier future together!
Compensation : $20.00 per hour
Jobs That Make a Real Difference
About Us
Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
Our Philosophy
For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life in fact, our brand purpose is to help people live longer, more vibrant lives . When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE
Diversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. to see more about Diversity, Equity and Inclusion at Orangetheory.
Acknowledgement
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and / or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees. If I am hired to work at an independent franchisee's studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee's privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please .
Salary : $20
