What are the responsibilities and job description for the Membership Consultant / Front Desk Coordinator position at Orangetheory Fitness?
This position is primarily responsible for maintaining and building the member base of the studio. Upon arrival to the studio, each member should be greeted with an energetic and helpful front desk staff. Each associate is responsible for knowledge of the Orangetheory Fitness (OTF) workout and have the ability to present the concept to any consumer. Membership consultants are an integral part of representing and marketing the Orangetheory brand by performing the following duties.
ESSENTIAL JOB FUNCTIONS
Core duties and responsibilities include the following and other duties may be assigned.
- Oversees all functions of the front desk, including but not limit to: describing and selling OTF memberships and packages, answering phones, greeting prospective and current clients, checking in classes, booking sessions for members and dealing with any customer concerns.
- Meets or exceeds the daily production model. Setup is as follows: 40 Contacts, 10 leads generated, 4 introductory sessions booked, 2 sales. The daily production model has been put in place to ensure that each membership consultant and the studio will meet their monthly new member requirements.
- Explains the full concept of an Orangetheory workout to new guests, called "intros", and works hand in hand with the trainer to guide an intro through their first Orangetheory workout
- Gives tours to any new guests that come into the studio.
- Follow up activities with all prospective clients.
- Maintains an effective referral program.
- Handles member concerns in a professional and positive manner.
- Participation in at least 2 monthly marketing and outreach events.
- Takes/completes at least 2 workouts in the studio (OTF) per week.
- Makes sure all retail and bathroom items are stocked and the studio is kept clean at all times of the day (walk-thru the studio multiple times per shift)
- Appropriately handles and enters inventory, as well as promotes to members
- Receives a free premium Orangetheory studio membership for themselves and a spouse or family member.
Job Type: Part-time
Pay: $13.00 per hour
Compensation Package:
- Monthly bonus
Schedule:
- Day shift
- No nights
Work Location: In person
Salary : $13
