What are the responsibilities and job description for the Regional Sales & Operations Manager position at Orangetheory Fitness?

Job Description

Regional Sales and Operations Manager

The Regional Sales and Operations Manager will oversee the daily and tactical sales functions of studio operations. This role is responsible for the execution of sales strategies, review & analysis of industry trends, development, and overall performance of the assigned region. This leader will demonstrate a high caliber approach to team development, as well as have an entrepreneurial mindset for growing the business. This role will report to the Area Director of Sales & Operations.

Responsibilities

Design, deliver, and evaluate business strategies and efficiencies that exceed the Sales and Operational Standards of the company and Franchisor.
Provide leadership to influence, develop, and enable team to achieve monthly sales targets.
Plan, monitor, and manage expenses to impact the studio P&L.
Evaluate the needs of the team, hire, train, develop, and retain staff.
Set clear expectations and evaluate the performance outcome of stated goals.
Monitor team performance. Conduct routine 1 : 1 weekly / monthly meetings with regional leaders to motivate, coach, develop, and strengthen the skill set of the team.
Ensure member experience aligns with Orangetheory Brand of excellence.
Achieve overall success in the day-to-day operations for the assigned region through sales, attrition, labor, expense management, operating profits, NPS, and guest satisfaction metrics.
Conduct studio audits and other operational efficiency audits across the region to ensure efforts are focused on building sales, hiring, expense controls, employee and client satisfaction.
Partner cross-functionally with studios, peers, Regional Support Teams, Franchisor, and other corporate partners.
Ensure the equipment and facility operations are in proper working order.
Requires 90% travel across designated region; occasional out of state travel may be requested.

Knowledge, Skills and Abilities

Proven history achieving goals and thrives in a competitive, results oriented work environment.

Demonstrates a high level of integrity, honesty, and respect in all aspects of the role.

High level of business acumen with a solid understanding of standard business principles.

Problem-solver with a high attention to detail and accuracy.

Collaborate cross functionally with staff, peers, and other business partners.

Excellent written, verbal, and interpersonal communication skills.

Proficiency in Microsoft Office and other information software.

Ability to work flexible schedules which may include evenings, weekends, and holidays.

Education and Experience

High School Diploma or equivalent

Bachelor’s degree in business or related field, preferred.

3-5 years of people management, sales, operations, or related field.

5 years’ experience in a multi-unit business role in retail sales, fitness, or hospitality industry, a plus.

Work Conditions

Telephone usage to communicate with internal and external customers.

Walking : frequent walking inside and outside the studio.

Physical effort with an ability to lift a minimum of 30 lbs.

Ability to bend, squat, reach, kneel, climb, and / or standing on feet for long periods of time.

Ability to work on weekends and holidays as directed by business needs.

Requires 90% travel across designated region; occasional out of state travel may be requested.

Diversity, Inclusion, & Equity

Orangetheory Fitness, Austin Fitness Group LLC is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment that serves the communities we reside in and live life. We prohibit discrimination and harassment of any kind based on race, color, national origin, age, marital status, sex, sexual orientation, gender identity, disability, religion, veteran status, or any other characteristic protected by state, federal, or local law. Austin Fitness Group makes hiring decisions based solely on qualifications, merit, and organizational needs. We welcome your arrival to our team.

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