What are the responsibilities and job description for the Technical Support Manager position at Orbem GmbH?
Orbem is an impact-driven deep-tech startup from Munich, Germany. We develop fast, accurate, and accessible imaging solutions that provide access to otherwise unattainable sources of knowledge.
We seek to make a difference - and develop solutions to sustainably feed the world, accelerate the transition to a green economy, and transform disease detection.
Join us on our mission to unleash AI-powered imaging for everything and everyone.
Technical Support Manager
Starting date : January 2025
Compensation package : $82,500 - $89,375 in yearly salary, and $10,825.85 - $32,477.55 in equity.
Work model : Full-time, hybrid in Houston, Texas
Your role
As a Technical Support Manager at Orbem, you will be assisting our customers by answering any questions and solving any issues they may have with our cutting-edge AI-powered MRI scanning solutions at our multinational sites.
This involves direct fault-finding in our systems, or coordinating the solving of the issue by raising it with our developers. You collaborate with our product, hardware, and software teams, ensuring the timely resolution of any issues raised by our customers, minimizing downtime, and delivering high levels of customer satisfaction.
This role allows you to be a part of unlocking the potential of MRI technology , transforming it from traditional clinical settings into fully automated industrial applications.
Join our team and be part of the pioneering group launching our US operations! Be among the first to shape the future from day one.
Your day-to-day
On a typical day, you will :
- Monitor the status of installed units regularly, ensuring optimal performance.
- Review and address any system alerts promptly to maintain operational stability.
- Respond to customer inquiries across multiple channels, providing clear and timely assistance.
- Utilize provided resources and knowledge to troubleshoot and resolve issues efficiently.
- Diagnose complex issues through systematic fault-finding techniques.
- Collaborate closely with developers and third-level support teams to identify and implement solutions.
- Document new solutions and updates comprehensively in the knowledge base.
- Maintain proactive communication with customers, keeping them informed of progress and updates regarding their issues.
Your experiences and skills
Fit to our values
Experience and skills
What makes you stand out from other candidates
What we offer
Medical Insurance : We cover 75% of your premium for quality healthcare, plus 50% coverage for your dependents.
Flexible Hours & Occasional Remote Work : Benefit from flexible working hours, with the majority of your time spent collaborating in our office and the option for home office.
Your team
As a Technical Support Manager, you become part of our diverse and international team. Learn more about our talented team, their impactful work, and the challenges they tackle at www.orbem.ai
Orbem is proud to be an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applications from individuals of all backgrounds and experiences and offer reasonable accommodations during the application and employment process.
Salary : $82,500 - $89,375