What are the responsibilities and job description for the Senior Services Manager position at ORBIS Corporation?
Menasha Corporation Employees, please log-in to your Workday account to apply for positions.
About Us (and Our Exciting Future)
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.
Join us and become part of the power behind possible.
About The Opportunity
The Sr. Services Manager is responsible to develop and manage service group strategies to create a leadership role for the company in their respective industry. Monitors all aspects of a service lifecycle, including long- and short-term development and marketing. Stays abreast of trends in the marketplace to ensure the service's competitive position. Leads internal project teams while capturing market insights to determine the service lines future direction. Represents ORBIS as the subject matter expert within the service segment of ownership.
Key Duties And Responsibilities
Level Required: Bachelor’s Degree Business, Marketing, Finance or Engineering
Level Desired: Master’s Degree in Business
Description: Experience in lieu of education may be considered
Work Experience
Required: 5-7 years of relevant experience. Direct report management experience
Desired: Service Management experience from within heavy industrial manufacturing, metal fabrication, – automotive packaging services, food and beverage or packaging preferred; experience in other market segments, also considered.
Additional Knowledge, Skills, And Abilities
15-35% travel as needed to support assigned service lines, including customer sites, trade shows, sales calls and manufacturing plants.
Valid driver's license required/Motor vehicle report required
Physical Requirements - For HR Use Only
The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Motion Parameters : While performing the duties of this job, the employee is regularly required to use their hands; reach with hands and arms; and talk or hear.
Work Environment : Office environment; customer/plant environments while traveling
Strength Guidelines: Occasionally team lift 30-50 lbs
Vision/Hearing Requirements: Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
Other: May be exposed to manufacturing environments; extended periods of sitting and standing
#ORBIS
Two companies, one vision.
Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.
Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.
Our ORBIS business believes there is a better way to optimize today’s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.
Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.
Come build an exciting, rewarding career with us, where you’ll have opportunities to grow.
The possibilities are endless. The power is yours!
Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.
About Us (and Our Exciting Future)
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.
Join us and become part of the power behind possible.
About The Opportunity
The Sr. Services Manager is responsible to develop and manage service group strategies to create a leadership role for the company in their respective industry. Monitors all aspects of a service lifecycle, including long- and short-term development and marketing. Stays abreast of trends in the marketplace to ensure the service's competitive position. Leads internal project teams while capturing market insights to determine the service lines future direction. Represents ORBIS as the subject matter expert within the service segment of ownership.
Key Duties And Responsibilities
- Develops and executes service line strategies in support of the Market segment strategy. Champions new service solution growth projects to meet market/customer needs and manages new service line extensions.
- Growth focus
- Solution design to add value to solve customer problems
- Commercial lead with customer presentations and interactions
- Partner with commercial sales to execute growth strategy
- Monitor and understand competitor’s strategies and develop response to those strategies. Own strategy for RSC/IND market.
- P&L responsibility
- Solutions pricing/margin lead
- Oversight over customer network management market team
- Drive strategy and build on customer management services value for customer growth
- Partner with systems manager
- Ensure system supports needs of growing business
- Provide direction on system and reporting needs to drive value
- Manage direct reports, including performance and development.
- Other duties as assigned.
- Deliver service group revenue and gross margin targets
- Development and execution of service line strategies
- Creation of new service development pipeline and execution of established targets
- Management and career development of direct reports
Level Required: Bachelor’s Degree Business, Marketing, Finance or Engineering
Level Desired: Master’s Degree in Business
Description: Experience in lieu of education may be considered
Work Experience
Required: 5-7 years of relevant experience. Direct report management experience
Desired: Service Management experience from within heavy industrial manufacturing, metal fabrication, – automotive packaging services, food and beverage or packaging preferred; experience in other market segments, also considered.
Additional Knowledge, Skills, And Abilities
- Ability to communicate service information and make professional sales presentation.
- Ability to present to customers, internal and external.
- Ability to solve problems with cross functional teams.
- Ability to manage multiple projects simultaneously to completion.
- Ability to interact with and lead teams to support the overall company and service line initiatives
- Ability to assess employee performance and coach and develop others.
- Availability outside of normal business hours.
- Ability to lead by example.
15-35% travel as needed to support assigned service lines, including customer sites, trade shows, sales calls and manufacturing plants.
Valid driver's license required/Motor vehicle report required
Physical Requirements - For HR Use Only
The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Motion Parameters : While performing the duties of this job, the employee is regularly required to use their hands; reach with hands and arms; and talk or hear.
Work Environment : Office environment; customer/plant environments while traveling
Strength Guidelines: Occasionally team lift 30-50 lbs
Vision/Hearing Requirements: Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
Other: May be exposed to manufacturing environments; extended periods of sitting and standing
#ORBIS
Two companies, one vision.
Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.
Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.
Our ORBIS business believes there is a better way to optimize today’s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.
Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.
Come build an exciting, rewarding career with us, where you’ll have opportunities to grow.
The possibilities are endless. The power is yours!
Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.
