What are the responsibilities and job description for the Customer Service Representative position at Orchard Cleaning Services LLC?
Company Overview
Orchard Cleaning Services LLC is dedicated to delivering exceptional cleaning solutions for both residential and commercial clients. Our commitment to quality and customer satisfaction drives our operations, ensuring that our clients receive the best service possible.
Summary
We are seeking a Customer Service Representative to join our dynamic team at Orchard Cleaning Services LLC. This role is essential in providing outstanding customer support and ensuring a seamless communication process with our clients. Located in the United States, you will play a key role in enhancing customer satisfaction and loyalty.
Responsibilities
- Handle incoming calls and respond to customer inquiries effectively.
- Provide information about services, pricing, and promotions to potential customers.
- Assist customers with scheduling appointments and resolving issues promptly.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer experience.
- Conduct outbound calls for follow-ups and customer feedback.
- Utilize computer systems to manage customer data efficiently.
Requirements
- Proven customer service environment.
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks while maintaining attention to detail.
- Sales experience is a plus but not required.
- Bilingual or multilingual capabilities are advantageous.
- Proficiency in using computer systems for data entry and management.
What We Offer
*Competitive Pay: $37,500 / $44,000 yearly - based on experience.
Benefits:
* Health, Dental, Vision Insurance, Table Health, Aflac, Dave Ramsey
* Paid vacation
* Paid Birthday after 1 year of employment
* 401(k) with company match after one year of employment.
If you are passionate about providing excellent customer service and want to be part of a dedicated team, we invite you to apply today at Orchard Cleaning Services LLC!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
- No nights
Work Location: In person
Salary : $37,500 - $44,000
