Credit Services Support Manager

At OCCU, our vision is to Enrich Lives. This vision is the driving force behind everything we do, helping us align toward a greater sense of purpose. We aspire to achieve this vision with each interaction, making a positive impact at the individual level and within our community. Our values include tenacity, humility, and big-heartedness, which guide us in putting our members at the forefront of every decision we make.

Starting pay range: $87,996 - $114,550 annually

Location: Lane County, OR – This position is remote.

The Credit Services Support Manager leads the team, promoting communication, teamwork, and goal achievement. They ensure exceptional member service, drive production results, and maintain compliance with procedures and regulations. This role includes overseeing loss mitigation functions like bankruptcies, litigation, and asset recovery and liquidation.

Key responsibilities include developing goals for each team member that align with organizational objectives, conducting regular feedback and development meetings with all assigned team members, and maintaining a cohesive, highly trained, and motivated team that effectively meets daily demands and long-term organizational goals. Additionally, lead team members through change management processes efficiently, establish and maintain professional business relationships with team members, members, vendors, the community, professional organizations and credit union trade organizations. Furthermore, they play a positive role in the development and growth of assigned team members through excellent communication skills, both verbal and written, along with strong delegation skills to ensure a highly effective, cross-trained staff.

This role requires at least five years of experience in similar or related positions, including managing and overseeing daily loss mitigation activities. A bachelor’s degree in business management, finance, or a related field is necessary. Alternatively, proven experience in achieving measurable business results will also be considered.

OCCU offers a robust compensation and benefits package, including:

• Low-cost medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off in addition to 12 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability.

OCCU is an Equal Opportunity Employer. Qualified candidates are encouraged to apply online. Please submit your resume and cover letter detailing your qualifications and experience.

Salary : $87,996 - $114,550