What are the responsibilities and job description for the Part-Time Teller in Lane County position at Oregon Community Credit Union?
Starting Pay Range: $21.00 - $23.00 per hour.
OCCU offers $2 per hour in additional compensation for bilingual Spanish-speaking employees who pass a standardized language test.
Location: Lane County, OR - Onsite work environment
OCCU is here to enrich lives. We do this by hiring tenacious, humble, and big-hearted individuals who are driven to work hard; contribute to an outstanding member experience; support their community through volunteering and advocating for community needs and are dedicated to their own individual growth and development.
As a part-time teller, you are responsible for assisting members with financial transactions. Tellers serve as the face of the credit union providing an enriching member experience by asking individualized questions and providing personalized service. You will educate members on products and services by understanding each product and effectively communicating the benefits of building strong, trusted relationships with members. Part-time tellers will work between 18 and 24 hours per week and may be scheduled to work at any of the branch locations in Lane County within a 10 to 15-mile radius as needed. Schedules will be built to meet business needs and may range from working 34-hour shifts on weekdays to provide lunch coverage, or 2-3 full weekdays as business and branch needs require, and will also work every Saturday. Combined weekly hours will total no more than 24 hours per week and work schedules are typically made 4-5 weeks in advance.
Every day you will:
- Greet and welcome members while upholding the credit union core values of being big hearted, humble and tenacious in your service.
- Seek information to understand member situations, needs, and potential benefits. Personalize the approach to product or service recommendations in a manner that clearly shows how they would meet the needs and provide benefits to the member.
- Receive, process, and post member financial transactions, including deposits, withdrawals, transfers, and loan payments in an accurate and efficient manner in the branch or on the telephone. Maintain accurate records of all transactions. Balance cash drawer, vault, and cash dispensers, when necessary.
- Evaluate and accurately process member requests, including opening, closing, and performing account maintenance for consumer accounts.
- Actively contribute to branch and Credit Union goals. Meet or exceed individual service and sales goals, using effective techniques that result in a positive member experience.
- Clarify member requests by asking questions to understand the members' expectations, concerns, and needs in order to recommend and fulfill the appropriate products, services, and actions.
To thrive in this role, you must have:
- Six months of similar or related experience working with customers.
- Cash handling experience.
- Stay current on products, procedures, and other pertinent changes. Attend and complete training that enhances ones ability to perform the job.
Qualified candidates for this position will have the relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without accommodation.
OCCU offers a robust compensation and benefits package including:
- Low-cost dental, and vision insurance.
- 401(k) retirement plan with employer match.
- Paid time off in addition to 12 paid holidays.
- Tuition reimbursement for eligible education and training.
- Company-paid long-term disability.
OCCU is an Equal Opportunity Employer.
Salary : $21 - $23
