What are the responsibilities and job description for the Senior Vice President position at Oregon Community Credit Union?

Location : Eugene, OR – Remote Work Environment.

OCCU is here to enrich lives. We do this by hiring tenacious, humble, and big-hearted individuals who are driven to work hard; contribute to an outstanding member experience; support their community through volunteering and advocating for community needs and are dedicated to their own individual growth and development.

The Senior Vice President (SVP) of Collections is transformative and visionary, continuously looking for opportunities to enhance OCCU’s loss mitigation results and member experience strategies. They set strategic direction for the continuous design, delivery, management and measurement of Credit Services functions including first party collection processes, asset recovery and liquidation, workout loans, litigation, and bankruptcy management.

Leadership :

Lead through OCCUs vision and values by communicating their importance, modeling aligned behavior, motivating action in others and rewarding and recognizing achievement.
Lead through organizational change by identifying and driving organizational changes needed to adapt strategically to changing market demands, technology, internal initiatives, catalyzing new approaches to improve results by transforming organizational culture, systems or services.
Execute strategic decision making by obtaining and monitoring industry information, identifying key issues, evaluating organizational gaps and developing strategic relationships needed to achieve long range goals for the organization.
Demonstrate a keen understanding of business operations and organizational levers such as systems, processes, departments and functions that drive profitable growth.
Generate and consider options for action to achieve goals, develops decision criteria, considers factors such as cost, benefits, risk, timing and buy-in.
Translate strategic priorities into operational reality. Determine action steps, milestones, success metrics required to implement business initiatives.
Ensure strategies are carried out by monitoring results over time and adjusting as needed.
Identify and develop human resources capabilities to drive specific strategies needed to support business current and future needs.
Clearly and succinctly convey information and ideas to individuals and teams, communicating in a focused and compelling way that effectively cascades relevant information to impacted teams ensuring that they understand organizational goals and objectives.
Coach and develop teams by providing feedback, instruction, and development guidance to help teams and leaders excel in their current and future job responsibilities.
Demonstrate an awareness of own strengths and development needs as well as the impact of own behavior on others; modifying behavior based on self-awareness to improve impact.
Initiate and maintain strategic relationships with stakeholders and subject matter experts inside and outside the organization to drive innovation and achieve business goals and objectives.
Use appropriate interpersonal styles to establish effective relationships; interacting with others in a way that promotes openness and trust and builds team cohesion across the organization.
Actively pursue development experience to improve interpersonal and business impact by pursuing learning activities, taking risks with learning and applying learning to new challenges and opportunities.
Maintain effectiveness when experiencing major changes, pressure, or opposition. Effectively adjust to new work structures or process requirements while maintaining stable performance under pressure and maintaining effective working relationships.

Strategic Planning :

Actively participate in the development and implementation of strategic plans for OCCU.

Make significant strategic and tactical contributions to the formulation, development, implementation and administration of OCCU strategies, business goals and objectives.

Develop, propose, gain acceptance for and implement operations programs and strategies.

Participate in the establishment of rolling departmental forecasts and monitor performance throughout the year.

Track and report regularly upon specific strategies and initiatives.

Role Specific :

Lead the performance of Collections and Credit Services functions at OCCU.

Ensure the departments operate within budget by maintaining control over departmental expenditures.

Oversee external partners and vendors who provide collection and related services for and on behalf of OCCU.

Maintain an effective understanding of collections laws and regulations to minimize the use of third legal partners while also knowing when such matters are to be referred to legal partners.

Continuously evaluate collections products, services and partnerships to ensure high performance.

Make strategic and tactical decisions, as necessary and within credit union policies and guidelines, on the best course of action regarding specific collection activities.

Review and evaluate departmental processes and supervise the department leaders.

Analyze all aspects of the collection function. Provide regular and thorough reporting for leadership and the Board of Directors along with recommendations based on findings regarding collections effectiveness and strategic opportunities.

Stay informed of market and other trends along with emerging threats and opportunities.

Develop network of business professionals with whom ideas can be generated and shared and from whom feedback on OCCU programs can be garnered.

Support OCCU strategies by forecasting the impacts of potential scenarios.

To thrive in this role, you must have :

A minimum ten years of collections management experience.

Experience driving results in a production-based environment while providing excellent member and staff experience.

Demonstrate a high understanding of collections compliance and legal implications.

Experience in collection of a large, diverse loan portfolio that extends nationwide and covers the full spectrum of credit quality.

Experience in consumer, real estate, credit card and commercial / business collections.

Strong analytical, problem-solving and conflict resolution skills and the ability to think strategically and programmatically to achieve desired outcomes.

Well-reasoned decision-making skills with a high attention to detail in actual work product, organization, planning, workflow and project prioritization to ensure tasks are completed efficiently and accurately.

Strong organizational skills necessary for managing heavy workloads and multiple tasks, creating documentation, record keeping and maintaining accurate OCCU records.

Bachelor’s degree required and / or proven track record of driving measurable business outcomes. Master’s degree / MBA preferred.

An equivalent combination of experience and education that demonstrates the knowledge, skills and abilities required for the position will be considered in lieu of the outlined requirements.

Qualified candidates for this position will have the relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without accommodation.

OCCU offers a robust compensation and benefits package including :

Low-cost medical, dental, and vision insurance.

401(k) retirement plan with employer match.

Paid time off in addition to 12 paid holidays.

Tuition reimbursement for eligible education and training.

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