Benefit and Eligibility Worker (Human Service Specialist 3), Bilingual English/Spanish Preferred but Not Required

Initial Posting Date

03/27/2025

Application Deadline

04/03/2025

Agency

Department of Human Services

Salary Range

$4,023 - $5,575

Position Type

Employee

Position Title

Benefit and Eligibility Worker (Human Service Specialist 3), Bilingual English/Spanish Preferred but Not Required

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.

Preference will be given to candidates that are bilingual in Spanish and English.

Spanish/English bilingual preferred You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language.

Opportunity awaits – Join our Team in NE Salem!

Would you like a career that is both rewarding and provides an opportunity for career growth? If you have experience providing customer service in a fast-paced environment while obtaining information for needed services, then this may be the position for you!

Summary Of Duties

Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.

As a Benefit And Eligibility Worker, You Will

• Treat customers, stakeholders, partners, vendors and co-workers with dignity and respect.
• Conduct phone or in person interviews for Oregonians, collecting household details, current income, current resources, and other applicant information necessary to determine their social, habilitative, therapeutic, food, medical, and safety needs.
• Explain applicant rights and responsibilities during the initial application interview and when benefits are changed and renewed.
• Utilize all applicable forms, computer systems, tools, and resources to make eligibility determinations at intake, when an Oregonian renews benefits, and or when a recipient reports changes to household.
• Communicate eligibility decisions to applicants and send all required notifications within the appropriate time frame.
• Process data in a timely manner to ensure delivery of benefits and services.
  
  

Minimum Qualifications

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.
• An equivalent combination of education, training, and experience relative to the class concept.
  
  

Essential Attributes

We are looking for candidates with:

• Experience developing collaborative relationships that foster trust, inclusivity, and respect with colleagues and community partners.
• Experience providing customer service through a diversity, equity and inclusion lens that exemplifies our Equity North Star values of inclusivity, equity, service and well-being.
• Experience applying lessons-learned to varying environments and situations; welcoming constructive feedback and suggestions to strengthen work performance.
• Experience independently identifying, assessing and resolving barriers or inefficiencies in a business setting.
• Experience using time management, organization, and prioritization skills to meet deadlines.
  
  

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. During the pay equity assessment, the information provided on your application will determine your starting salary - please include detailed work and education history.

Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Note: “The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.”

Working Conditions

• Work schedule is 8:00 a.m. – 5:00 p.m., Monday – Friday on-site at the NE Salem ODHS branch office; this is NOT a remote work or hybrid work position.
• Experience constant contact with the public, including contact with customers experiencing emotional and financial stress.
• Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
• May require sitting at a computer or telephone for prolonged periods of the workday.
  
  

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation.
  
  

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
  
  

Employment Preference

Veterans’ Preference

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
  
  

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.
• The salary listed is the non-PERS qualifying salary range (AA-Rate). If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95% (AP-Rate). Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.
  
  

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Dereen Jalal. If you contact the recruiter, please include the job requisition number: REQ-177622.
• Email: Dereen.Jalal@odhs.oregon.gov
• Phone (call or text): 503-910-7744