Bilingual Requirement English/Spanish - Family Coach (Human Services Case Manager)

Initial Posting Date

03/26/2025

Application Deadline

04/10/2025

Agency

Department of Human Services

Salary Range

$4,409 - $6,420

Position Type

Employee

Position Title

Bilingual Requirement English/Spanish - Family Coach (Human Services Case Manager)

Job Description

We are looking for a Family Coach fluent in English and Spanish to join our Madras Engagement Team. Consider a fulfilling career with us now!

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual Required – English & Spanish

To qualify for this position, you must be bilingual in English & Spanish. The job offer will be contingent upon passing speaking and writing tests evaluating your proficiency in the bilingual requirements for this position. Upon passing the tests, you will receive 5% bilingual differential pay.

Opportunity waits!

Ready to make a positive impact on the lives of those in need? Join our Family Engagement team and help create a culture of support and empowerment for Oregon's families.

As a Family Coach, you will work closely with Oregon families and work is based in the Madras Office and in the local community. Due to the value of in-person interactions and relationships, this position is not suitable for remote work.

Summary Of Duties

As a Family Coach (Human Services Case Manager), you will:

• Conduct interviews to determine family need.
• Explore alternate resources and link clients to community services.
• Issue appropriate support payments.
• Engage and empower clients in family evaluation of strengths.
• Jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.
• Monitor progress, needs, and make necessary modifications to the case plan.
• Initiate and participate in case staffing, employment readiness, life skills training, and support job search as needed.
  
  

An additional role of the Family Coach is to assist with crisis and safety planning for individuals experiencing domestic violence. The Family Coach completes program eligibility and if appropriate, issues grant payments. They may also assist with providing resources and services within the community.

Learn more about our programs, as your work providing services will be through the Self-Sufficiency Program (SSP) and the Oregon Eligibility Partnership (OEP).

Minimum Qualifications - If you have any questions about meeting the minimum qualifications, please reach out to the recruiter listed below.

• To qualify for this position, you must be bilingual in Spanish and English.
  
  

AND

• A valid driver’s license and acceptable driving record are required for this position.
  
  

AND

• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field.
  
  

OR

• A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
  
  

OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
  
  

OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
  
  

Essential Attributes

We are looking for candidates with:

• Experience with motivational interviewing and strength-based case management, including assessing customers’ strengths & service needs.
• Demonstrated skill to be a self-starter, self-motivated and continuous learner.
• Experience organizing work efficiently and managing multiple tasks through interruptions, as well as managing workloads with competing deadlines.
• Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications while demonstrating respect, preserving dignity, and a passion to serve the public.
• Knowledge of ODHS programs and community resources and the ability to coordinate multiple parties & integrate multiple services.
  
  

Attention all candidates!

• Clearly describe how you meet the minimum qualifications and essential attributes in your application or resume. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
  
  

Working conditions

• Position is fast paced.
• High volume of individual and family contact.
• You will have contact with a diverse range of people including some who may be experiencing emotional and financial stress and will need to respond with compassion and professionalism through a trauma informed lens.
• You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important.
• Employee's work is conducted in offices, participant's homes, and other community sites. You will drive state vehicles for work done in the community.
• Overtime must be pre-approved.
• This is not a remote position.
  
  

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• A valid driver’s license and acceptable driving record are required for this position.
  
  

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
  
  

Employment Preference

Veterans’ Preference

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
  
  

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
  
  

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.
• Email: yvette.c.medford@odhs.oregon.gov
• Phone (call or text): 541-709-0306
  
  

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