What are the responsibilities and job description for the Intake Referral Program Assistant (SALEM) position at OREGON FAMILY SUPPORT NETWORK INC?
Job Details
Description
OFSN strives to create a team of engaged employees who represent diverse backgrounds, languages, points of view and experiences. We understand that achieving equity is a continuous process, and we work to maintain the highest standards of ethics, transparency, and accountability.
OFSN is a family run organization that values those who have direct experience raising a child with significant mental or behavioral health challenges. OFSN gives preference to hiring individuals who have this direct experience.
PRIMARY PURPOSE
The Intake and Referral Program Assistant works to coordinate, prepare, and process family intake information and records in accordance with established guidelines and is responsible for receiving referrals from various referral sources and ensuring they are processed through the intake process in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Data Entry and Scrubbing (60%)
- Amend family data in database that is incorrect, incomplete, improperly formatted or duplicated.
- Monitor and ensure consistent data collection within the electronic health record system.
- Support the creation of electronic health records for families according to established protocols.
- Ensure consistent and complete electronic health records are maintained and meet criteria for billing.
- Review all EHR data for consistency, completeness and data errors.
- Alert appropriate staff regarding activities without status and other system needs.
Referral Coordination (30%)
- Contact new families and complete intake process/paperwork and data entry
- Builds and maintains relationships with key referral partners
- Coordinates communication and EHR documentation for all new families
- Converts a general inquiry to service by managing the process from first call to intake
Data Reporting (10%)
- Generates standardized reports as needed and directed.
- Identify areas of need for new data report development.
- Collect and collate qualitative data through family stories and other narratives.
OTHER DUTIES AND RESPONSIBILITIES
- Participate in organizational workgroups to establish data collection protocols and reporting requirements.
- Collaborates with other data team members to develop best practices for data collection and reporting.
- Support implementation of quality improvement protocols for data and organizational analysis.
- Provide administrative functions for the statewide office as needed.
- Other duties as assigned or needed by the organization.
Qualifications
QUALIFICATIONS
- Ability to communicate effectively with different literacy levels as it relates to technology and data.
- Demonstrated collaborative relationships and facilitation skills.
- Excellent written and verbal communication skills, and ability to present and work with diverse audiences, specifically racial, ethnic, gender expression, socioeconomic, education, spiritual and alternative cultural backgrounds.
- Must be able to pass preemployment requirements, which includes a criminal and abuse background check.
- Must be able to work with multiple projects within tight timelines and deadlines.
- Demonstrate excellent organizational and time management skills.
- Proven ability to work independently and part of a team.
- Have reliable transportation, valid and current automobile insurance and an insurable good driving record, or access to reliable transportation.
- Comprehensive knowledge of, or ability to use, Microsoft Office (such as Word, Excel, PowerPoint, and Access), database, and electronic health record software, and virtual platforms (such as Zoom and Google Meets).
Salary : $20 - $25
