What are the responsibilities and job description for the Operations Center Specialist (Information Systems Specialist 5) position at Oregon Health Authority?
Initial Posting Date:
04/20/2025
Application Deadline:
05/07/2025
Agency:
Oregon Health Authority
Salary Range:
$5,575 - $8,550
Position Type:
Employee
Position Title:
Operations Center Specialist (Information Systems Specialist 5)
Job Description:
Opportunity Awaits, Apply Today! - [Operations Center Specialist (Information Systems Specialist 5)]
This position is required to identify, triage, and work to restore essential IT services and application accessibility. This position will continue to minimize the impact of system outages and work proactively to identify faltering systems and proactively seek to avoid an outage. This position is vital to the ongoing operations of ODHS/OHA applications and systems.
Specifically, this position is responsible for the following:
Major Incidents – Coordination of restoration of IT Service and application outages. This can be when a single incident results in total service failure for more than one customer, or when a major customer has a total loss of failure of a service at either a critical location or a critical time in their business calendar. These system outages can range from mainframe or TRACS being unavailable to a local branch office without network connectivity.
DCS Request and Incident Support – This position helps create requests and incidents that are sent to the DCS through their Ivanti ticketing system. This person will monitor emails for these requests, sets up the request, and follow the request through to completion.
Event Management - leverage automation to manage events to become more effective and efficient. Any detectable, discernable occurrence or change in status that has significance for the management of the IT infrastructure or the delivery of IT service and evaluation of the impact a deviation might cause to the services. This position will capture events for future analysis, warn and attempt to avoid eminent failure and disruption to the business.
Change Management - Responsible for daily-tasks associated with the agency change management processes to help enter, update, and coordinate date and communications around those processes.
Configuration Management - To maintain and update CMDB or agency available configuration database lists, interacting with item owners, and or interacting within ITSM products relevant to configuration items.
If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.
What We Are Looking For
Minimum Qualifications: These qualifications must be visible in your application for consideration.
MINIMUM QUALIFICATIONS: Information Systems Specialist 5
(a) Four (4) years of information systems experience in:
(agency will specify specific experience);
(a) Four (4) years of information systems experience in:
(agency will specify specific experience);
- Applying ITIL framework to successfully establish or optimize processes
- Incident management platforms such as PagerDuty
- Ticketing systems such as CA Service Desk Manager, Ivanti for Neurons, etc
- Event management and monitoring systems such as SolarWinds, Statseeker, etc
- Account administration using Active Directory, Coreview, etc
- Communication between technical teams and teams that use that technical service
OR
(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
two (2) years of information systems experience in:
(agency will specify specific experience);
- Applying ITIL framework to successfully establish or optimize processes
- Incident management platforms such as PagerDuty
- Ticketing systems such as CA Service Desk Manager, Ivanti for Neurons, etc
- Event management and monitoring systems such as SolarWinds, Statseeker, etc
- Account administration using Active Directory, Coreview, etc
- Communication between technical teams and teams that use that technical service
OR
(c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.
Desired Attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these, please let us know in your application.
- Must have a proficiency with AD administration and troubleshooting in a large-scale multi-site environment.
- Must have expert knowledge of Active Directory administration and troubleshooting.
- Must have experience supporting, maintaining and administering core Microsoft technologies including Windows Server.
- Sound working knowledge of Internet/Intranet technologies including security features.
- Sound working knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCP/IP, DNS, DHCP
- Sound working knowledge of remote access technology.
- Proficient and familiar with MS Office Professional Suite including the ability to fluently use Microsoft Word, Excel.
- Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments.
- Must have good verbal and written communications skills.
- Must work collaboratively in a remote team setting sharing information and contribute to the team’s success
Special Requirements: To be hired, you must have a criminal records and driving records check that meets OHA criteria at the time of hire, and throughout employment.
Working Conditions
Position may require periodic travel throughout the state.
Some evening, weekend and on-call work will be required.
High volume of contact with customers who have various and unpredictable technical/application support requests.
Required to sit at a workstation, wearing a telephone headset while typing information received from customers into the incident tracking system.
The location of this position is in an office, cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing.
Application Guidance
How to Apply: Submission Requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume, cover letter, and answer all supplemental questions.
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External Candidates: Visit the State of Oregon job opportunities webpageto submit your application. Be sure to follow all application submission requirements.
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Internal Candidates: Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.
After You Apply:
- Before the job announcement closes, log in to your Workday account to check for pending tasks under “My Applications” and complete them.
- Remember to check your email (including your junk folder) and Workday inbox for updates on your application.
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We value our veterans! To ensure the security of your information, kindly follow the instructions for how to submit your Veteran documents for preferencefound here. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
Reminders:
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Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job!
- This announcement is for one full time permanent position. This position is union represented and is based in Salem, OR.
- Please check SECTION 4. WORKING CONDITIONS, of the position description linked above to review more details regarding the details surrounding the working conditions.
- Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact the Umulkher Abdullahi at: Umulkher.Abdullahi@oha.oregon.gov | 503-569-8811.
Benefits of Joining Our Team
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the
Oregon Health Authority
is the place for you. We also offer a competitive benefits package including:-
Excellent medical, vision, and dentalbenefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.
- Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
- Employee benefitsinclude 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month.
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Possible eligibility for the Public Service Loan Forgiveness Program.
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Membership in the Public Employees Retirement System(PERS)/Oregon Public Service Retirement Plan(OPSRP).
- Training opportunitiesthat will help grow your career with the State of Oregon.
Additional Details
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The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services Equal Pay Analysis Webpagefor more information.
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The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Review the Classification and Compensationpage for more details on the classification.
- Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
Helpful Links & Resources
How to Set Job Alerts
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| Oregon Health Authority
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| Veterans Resources
The Oregon Health Authority is an equal opportunity, affirmative action employer, committed to diversity and pay equity.
Agency – OHAAOOIS
More information about the Office of Information Services and current job opportunities can be found at
https://www.oregon.gov/oha/FOD/OIS/
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