Technical Support Specialist

Priority Application Deadline

February 10, 2025

FLSA Status

Non-Exempt

Starting Salary

$57,038 - $68,446 (Step I)

Work Location

60% On-Site / 40% Remote

About The Position

The OHSU Foundation is looking for a Technical Support Specialist to provide exceptional on-call, remote, and in-office technology support. This role requires expertise in areas like SharePoint management, digital signage content creation, Track-It management, and remote troubleshooting, as well as hands-on support for equipment setup, event technology, and in-office technology support and training.

Additionally, this role involves overseeing technical documentation, IT communications, equipment purchasing, imaging and setup, workstation technology, workroom organization, and recycling management. If you're someone who thrives in a fast-paced, collaborative environment and enjoys being at the heart of IT operations, this role is perfect for you.

What You’ll Be Doing

TECHNICAL SUPPORT

• Provide hands-on and remote support to resolve IT issues and ensure all equipment is functional.
• Manage platforms like SharePoint and Track-It for efficient ticketing and documentation.
• Set up and maintain event equipment for successful organizational events.
• Oversee workstation setup, repair, cable management, and equipment purchases.
• Collaborate with OHSU/ITG teams on imaging and security best practices.
  
  

TRAINING, DOCUMENTATION, AND COMMUNICATION

• Conduct IT onboarding for new employees, ensuring smooth transitions.
• Create and maintain technical documentation and procedures.
• Manage critical IT communications and ensure timely delivery.
• Act as a visual communications brand ambassador for digital signage.
  
  

SYSTEM SUPPORT AND SECURITY

• Provide Tier 3 system and database backup support as needed.
• Manage Active Directory permissions, identity management, and vendor liaison duties.
• Stay current on HIPAA/HITECH compliance and IT governance best practices.
  
  

Who You Are

• You excel at assisting users with varying levels of technical expertise, ensuring they feel supported and informed.
• You have a proven track record of troubleshooting and resolving issues related to hardware, software, and peripherals efficiently.
• You’re skilled at creating and maintaining documentation and are confident in onboarding and training employees on IT systems.
• You’re familiar with Help Desk and IT Asset Inventory tools, and you can quickly learn and adapt to new technologies.
• You work well independently, prioritize tasks effectively, and continuously look for ways to improve processes and enhance efficiency.
  
  

You should have

• Bachelor’s degree in a computer science field or equivalent combination of education and professional experience.
• At least 3 years in a similar IT support role.
• Technical experience in supporting or training in the following technologies:
• Microsoft Active Directory/Group Policy
• Microsoft Office Suite 2019
• Adobe Digital Manager and Creative Suite
• Track IT!
• Salesforce, Marketing Cloud
• Back-up systems
• Mobile Technology (MS Remote/Citrix)
• Vulnerability software
• PC Imaging
• Conference Room Software
• Remote Support Tools
• We want to emphasize that there is no such thing as the perfect candidate; candidates who do not have all of the required experience are encouraged to apply.
  

Working Conditions

• Ability to operate a computer keyboard, mouse, power tools, and to lift and transport other computer components.
• Occasional work outside of normal business hours, including weekends, may be required.
  
  

Salary (Step I): $57,038 USD - $68,446 USD

Pay

Salary is dependent on experience. Each salary band is broken into three "steps," which correspond with an employee’s experience/tenure, proficiency and performance in that specific role. New employees will typically start at step I of our pay band to allow for later growth, although more experienced candidates may be eligible to start at step II or III. The OHSU Foundation has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.

Benefits

The OHSU Foundation also offers an exceptional benefits package including:

• Comprehensive medical and dental insurance;
• Pension program (The Foundation contributes 12% of your annual salary to a pension);
• 22 days of paid vacation, 11 paid holidays, 1 float holiday and 2 days of volunteer time off;
• Professional development dollars for each employee;
• Hybrid work allowance and much more!
  
  

Plus, we have a flexible work environment for those who prefer a hybrid work schedule, and we close early on Fridays during the summer. Want to learn more about our other amazing benefits? Check out our benefits page to learn more about our benefits.

Our Core Values



If you require support or reasonable accommodation during the application or recruitment process, please submit a request through our Accommodation Request Form.

The OHSU Foundation is an Equal Opportunity Employer

The OHSU Foundation is committed to being an equal opportunity, affirmative action organization. In keeping with our beliefs and values, no applicant will face discrimination or harassment on the basis of any protected class status, including color, age, current or future military status, disability (physical or mental), gender, gender identity, genetic information, marital status, national origin, pregnancy, race, religion, sexual orientation, veteran status, or any other status protected by law.