Front Office Coordinator/Scheduler - Portland Office

ABOUT OREGON INTEGRATED HEALTH

Oregon Integrated Health is a Primary Care Medical Home. We have clinic locations in Portland, Eugene, Salem and Florence Oregon. Oregon Integrated Health has providers that include Medical Doctors, Naturopathic Physicians, Family Nurse Practitioners, Psychiatric Mental Health Nurse Practitioners, Counselors, Chiropractors, Acupuncture, Physical Therapy, Massage Therapy and Eugene has an Expanded Practice Dental Hygienist for our oral health program. All of our clinic locations utilize telemedicine as well as in-office visits.

The Front Office Coordinator is the first person a patient will see when they arrive to the clinic. The role of the Front Office Coordinator will be to process and check in all patients that arrive for their appointment at the clinic and telemedicine. The Front Office Coordinator will work with Clinical Providers, Medical Assistants, Community Health Workers and Schedulers for the patient check-in process. All calls are answered by our call center through schedulers – the front desk does not answer outside calls for the clinic.

The successful candidate for Front Office Coordinator will enjoy working with the public, possess strong interpersonal and customer service skills, and have exceptional phone etiquette. Experience working in a medical environment, medical EHR and Microsoft Office is preferred.

Medical Appointment Scheduler for Oregon Integrated Health four medical clinics.  This position is responsible for making medical appointments for all provider types - includes Primary Care, Mental Health, Alternative Care and Telemedicine.   This position schedules through email, secure text message, online and on the phone. 

ABOUT OREGON INTEGRATED HEALTH

Oregon Integrated Health an Integrative Primary Care medical clinic.  We are a Patient-Centered Primary Care home with a large patient demographic of Oregon Health Plan patients. 

JOB DUTIES AND RESPONSIBILITIES

• Answers each phone call with professional and courteous manner with the intention to schedule the patient for an appointment.
• Has experience working with Medicare, Medicaid and Private Insurance Payers.
• Insurance eligibility: verify each patient insurance coverage.
• Assignment verification: verify each patient assignment as per payer information.
• Responds to online appointment requests from patients.
• Responds to email and secure text message appointment requests from patients.
• Responds to Electronic Health Record messages from Providers and Medical Assistants to schedule patients for the clinic.
• Follows clear set workflows for scheduling patient appointments for New Patients with follow up emails for paperwork.
• Responds to patient voicemails to schedule appointments.
• Enters in demographic information accurately into patient charts.
• Use of internet-based phone system for text messages and faxing

QUALIFICATIONS, SKILLS AND ABILITIES

• Medical Scheduler experience: 3 year preferred.
• Experience and knowledge in VOIP phone system preferred.
• Proficient in Office 365, Word, Excel
  
• Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals.
• Exceptional verbal communication skills
• Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences.
• Experience with Electronic Medical Records.
• Experience with Practice Management systems. Volume of calls per day 30 .

JOB DUTIES AND RESPONSIBILITIES:

• Greets each patient that enters the clinic – collecting the appropriate forms and information
• Scans, sorts and electronically files all incoming patient paperwork – OIH strives to be a paperless clinic
• Provides and documents Patient Health Questionnaires and Surveys
• Communicates with Medical assistants and providers when patients have arrived
• Creates follow up appointments for patients
• Collect patient balances and Co-Pays
• Manages the No Show Patient Workflow
• Enters in demographic information into patient chart
• Documents all notes relating to patient care in EHR
• Manages internal & transferred calls
• Manages the daily faxes
• Manages front desk inventory and ordering

QUALIFICATIONS, SKILLS AND ABILITIES:

• One year of medical office or related customer service experience is preferred
• Ability to type quickly with basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish set goals
• Exceptional written and verbal communication skills
• Maintains confidentiality and privacy of patient information
• Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences
• Experience with electronic medical records

JOB DETAILS

• Full Time, Non-Exempt position.
• Schedule is 8-hour shifts Monday through Friday. Clinic is closed Saturday and Sunday (May flex due to service & coverage needs).
• $23 per hour
  
• Evaluation of wage is at annual review based on performance.
• Reports to the Senior Director of Clinic Operations.
• Continuing Education Benefit up to $200 annually
• 7 Holiday Clinic Closures and 1 Floating Holiday
• PTO benefits become available after 90 days of employment. Accrued Sick time and Paid Holidays available upon hire.
• Up to 80 hours of accrued Vacation PTO per year.
• Up to an additional 40 hours of accrued Frontload PTO per year.
• Up to 40 hours of accrued protected Sick time each year.
• Health, dental and vision insurance coverage available with employer contribution on first day of month following 60 days of employment.
• 401K Option (after meeting eligibility requirements)