IT Project Manager and Customer Service Director

***Applications will only be accepted via the Workday link below. Applications submitted any other way will not be considered***

The following list represents the general responsibilities of the IT Project Management & Customer Service Director:

• Ensure the OLCC project management office and development team is aligned with the vision and direction of the OLCC’s strategic plan and the Project Portfolio Performance office within Enterprise Information Services.
• Supervise direct reports such as coordination of and monitoring the daily work schedule and assigning work priorities to meet planned work schedules
• Set performance goals and objectives for the unit and implement measurements to report on progress and quality of service. Develop, implement and evaluate policies, processes and procedures for the operations of the section. Advise the CIO and provide leadership within the agency about best practices and lessons learned.
• Ensure the development and implementation of information technology policies, standards and procedures; ensuring alignment with Federal and state regulations, contractual requirements and industry best practices. 
• Actively promotes and supports the agency’s affirmative action plan and diversity program, along with related policies and practices. Helps achieve agency affirmative action goals through recruitment, hiring, employee development and training. Works with the Information Services Leadership in creating a positive work environment. Encourages employees to value diversity and helps create a climate of mutual acceptance and understanding.
• Expertise in guiding teams and stakeholders through organizational change.
• Provide direction and supervision to information technology staff.
• Recruit, hire, mentor, coach, supervise, and provide training for staff.  Set performance expectations for staff reporting directly and through matrix relationships.
• Provide coaching and give feedback on individual and team performance and provide training if applicable. Participate in disciplinary actions and terminations, and respond to grievances, when necessary.
• Develop enterprise program and service goals, objectives and develop performance measures.
• Participate in the development and implementation of the Information Services division strategic plan.
• Participate in the development and implementation of the Information Services biennial budget.  Participate in creation of Policy Option Packages for Information Services and/or business solutions with an IT component.   Participate in providing cost and impact analysis for proposed legislation.
• Direct Information Services procurement activities as they relate to section, including contract preparation, purchasing and contract administration.

https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Portland--OLCC/IT-Project-Manager-and-Customer-Service-Director--Information--Technology-Project----Portfolio--Manager-2-_REQ-176729