Team Lead

Job Title: Team Lead

Classification: Exempt

Reports to: Dr. Bhasin

Why Work Here?

Oregon Medical | Grows Gracefully through changing lives rather than simply seeing patients!

We are seeking a Motivated Team Lead to join our team! Who values a healthy and positive work culture and loves a fast-pace environment! You will be responsible for overseeing and coordinating the activities of the Aloha team with opportunities for competitive wages and excellent monthly bonus potential!

As a LEADER at Oregon Medical Centers, whether caring for patients directly or supporting those who do, we are caregivers at heart. Every team member contributes to our mission of providing a unique regenerative & physical medicine experience that redefines care through innovative, integrated health services geared toward optimal health and well-being. You will join a mission-driven company dedicated to innovation, growth, and supporting our frontline caregivers with the best and most up-to-date resources available so they can do what they do best.

Responsibilities:

Supervise team

Adjust daily schedule for shift personnel to ensure optimal efficiency

Train and evaluate employees

Track monthly results and trends for business forecasting

Resolve escalated customer complaints

​Qualifications:

Previous experience in retail, customer service, or other related fields

Ability to thrive in a fast-paced environment

Excellent written and communication skills

Strong leadership qualities

Team Lead:

• ASSIST IN Successful management of the day-to-day clinic operations
• Ensure the office is staffed appropriately and the provider's schedules are optimized
• Verify that clinic staff & new employees receive the required documents, training, logins, onboarding, and a clear understanding of the Oregon Medical Centers mission, vision, and culture.
• Place high importance on employee retention and engagement through constant focus on staff development through continuous coaching, delegating, embracing change, adapting to cultural differences, relationship building, and always promoting the OMC ( Oregon Medical Centers) culture.
• Ensure Medical, Chiropractic assistants and Front Desk complete all tasks before leaving for the day; if they cannot complete them for some reason, enlist help or help.
• Address and resolve staff issues, conflicts, or concerns in a timely and efficient manner
• Keep in constant communication with staff members and providers to see how they are doing/if you can help/any questions/concerns.
• Provide backup and support to the front and back office functions as needed
• Review providers' schedules for the current and next week to ensure all spots are being filled
• Manage overtime, timecards, and time off requests of staff in your clinic
• Ensure all staff receives appropriate breaks, time out, etc.
• Ensure that no staff members have unapproved overtime (this may require you to step in and cover for staff that are in OT)
• Review inventory and verify office is stocked with supplies needed for all upcoming appointments.
• Send weekly marketing content to the marketing department
• Send weekly updates to the operations and facilities teams
• Maintain the physical office space/facility as needed
• Address any patient complaints in a timely, professional manner
• Coordinate with the operations team and upper administration to carry out our strategic vision
• Ensure that Regenerative Medicine & Chiropractic staff and Medical Assistants are prepping charts one day in advance
• Monitor faxes/documents and assist when able
• Other administrative tasks and duties assigned

REQUIRED KNOWLEDGE & SKILLS:

• Holds self and others accountable for measurable high-quality, timely, and cost-effective results
• Determines objectives, sets priorities, and delegates work
• Accepts responsibility for mistakes, complies with established control systems and rules
• Must excel in working effectively and communicating with providers, patients, and staff
• Superior emotional intelligence competencies in areas of self-awareness, self-management, social awareness, and relationship management
• Ability to communicate and influence change effectively in both written and oral form
• Exhibits confidence in self and others; inspires and motivates self and others to perform well.
• Treats others with respect, keeps commitments, and upholds company core values.
• Good judgment with the ability to make timely and sound decisions
• Exhibits an attitude toward continuous improvement and a standard of excellence in customer service
• Looks for ways to develop strategies and standards to improve processes and quality assurance
• Strong interpersonal skills, proven leadership skills, and exhibit a high level of professionalism
• Excellent listening ability with a willingness to accept constructive feedback
• Demonstrates personal responsibility for keeping up with current industry information
• Desire to expand knowledge and skillset to ensure contribution to organizational success
• Able to problem-solve and provide leadership in solving difficult employee relations issues
• Must adhere to the standards of patient confidentiality as outlined by HIPAA
• Ability to manage and maintain sensitive information in a confidential manner
• Excellent conflict management experience and skills
• Proficient in MS Office and computer systems (e.g., patient management software)
• Excellent time management skills with an ability to multi-task, prioritize and organize workloads to ensure timeframes are met
• Professional and courteous in tone and information delivery

Consistent in office training with self and staff to encourage the growth of the business

EDUCATION AND EXPERIENCE:

• Bachelor's Degree, preferred
• A minimum of 2 to 3 years of Assistant Manager experience required
• Ability to travel on occasion (1-2 hours one way to other clinics) as needed, required

ABOUT OUR BENEFITS:

• Medical, Dental, Vision
• 401(k) Retirement Plan
• Paid Time Off and Paid Holidays
• BONUSES AVAILABLE based on performance
• Employee, Friends and Family Discounts

MISSION | To transform our patients lives with Regenerative & Physical Medicine so they can live a high quality life with health & abundance.

VISION | An integrated healthcare system that transforms peoples lives and puts the patient first above all else using

Regenerative & Physical medicine to regenerate and restore peoples health and well-being.

VALUES

• TEAMWORK/ Alignment. Collaborating to create a meaningful & Positive experience. Everyone is on the same page.
• Disciplined: Discipline to get the job done
• Inspirational: inspire greatness in each other.
• Results Driven: Get results
• Accountability: Be accountable to get the job done.
• Transparent: Be open & clear on your intentions.

Be Healthy. Be Happy.

In addition to the technical knowledge, experience and competence required of this job title, all company employees must also possess problem-solving skills, intelligence, perseverance, orderliness, responsibility, drive toward and satisfaction at the attainment of goals. Calmness and endurance under stressful conditions. Consistency and predictability in the regular attendance to duty, individual initiative as well as participation in group efforts. Correct estimation of specific circumstances, fairness, empathy, appreciation toward fellow workers, and effective communication skills. You may be required to be cross-trained in other job duties based on the needs of the clinic.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Work Location: In person

Salary : $40,000 - $50,000