Technical Specialist I

Position Summary

Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

The Information Technology department is looking for a Technical Specialist I to provide frontline IT technical support to agency staff. Duties include greeting clients and helpdesk intake; PC, mobile and MAC support; assisting with hardware, software and network problems. If you enjoy providing great customer service and working with a supportive team of professionals then we encourage you to apply!

As the Technical Specialist I you will

• Configure and install computer and printer hardware and software, including both PCs and MACs in a networked environment
• Assist staff by troubleshooting PC problems, hardware and software
• Install and configure client software applications
• Diagnose problems using desktop tools from the computer to the wall jack
• Move/change computers
• Provide limited software training and/or one-on-one consulting

Attributes for success

• Provides excellent customer service
• Ability to understand the fundamental concepts, practices and procedures for troubleshooting, diagnostic testing and repair of personal computers – hardware and software; such as operating systems, applications, components
• A beginning understanding of networking fundamentals
• Ability to provide limited technical training to non-technical staff
• Ability to communicate effectively both orally and in writing
• Ability to remain calm in stressful situations

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

Learn more about Metro’s Diversity Action Plan

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

• Associate degree in computer technology; AND
• 0-3 years’ experience working with computer users in a non-technical environment; OR
• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Hybrid Telework

At this time, this position is designated as “hybrid telework.” You will have the option to work away from the office, although there will be times that coming into the office will be required. The manager will work with you to identify a schedule that balances the operational needs of the department and your needs. Employees must reside in Oregon or Washington to work at Metro

Like to have qualifications

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

Experience using and supporting the following technologies:

• PC and laptop platforms and peripherals (docks, monitors, etc)
• Network and wireless
• iPhone and Android smartphones
• Windows 10 and 11
• Microsoft Office
• Microsoft Office 365
• Microsoft Teams
• Microsoft networks and directory basics
• Helpdesk ticketing/support platform basics

SCREENING AND EVALUATION

The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application
• Responses to supplemental questions

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments (if applicable)
• Reference check
• Background, driving records check for finalist candidate (if applicable)

COMPENSATION, BENEFITS AND REPRESENTATON

The full-salary range for this position is step 1. $31.92 to step 7. $42.80. However, unless a candidate’s qualifications justify, based on the Oregon Pay Equity Act requirements and Metro’s internal equity review process, the appointment will likely be made between step 1. $31.92 to the equity range step 4.$ 36.94.

This position is eligible for overtime and is represented by AFSCME 3580. It is classified as a Technical Specialist I classification.

Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Questions?

Recruiter: Carrie Gundermann

Email: carrie.gundermann@oregonmetro.gov

Additional Information

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Hybrid Telework

Positions designated as “hybrid telework,” meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications

Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.

How to Apply

For tips on how to apply and more information on what the application process looks like, visit Metro’s “How to apply” page.

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Metro

Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area’s garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home.

As part of the Metro family, you play a vital role in serving the people of the greater Portland region.

Family members, including eligible spouses, domestic partners, and children, are covered under most of our benefits programs. Benefits vary depending on position and full-time, part-time, and variable hour status.

This is a budgeted, regular status position with a full-time schedule. The position is eligible for these benefits:

• Medical, dental and vision health insurance
• Paid sick leave
• Paid vacation, holiday, and other leave
• Paid parental leave
• Full contribution to Oregon PERS retirement
• No-cost TriMet Hop Pass
• Employee Assistance Program
• Training opportunities
• Flexible schedules depending on position and department
• Hybrid/Telework living in Oregon /Washington depending on position and department