What are the responsibilities and job description for the Welcome Agent position at Oregon Metro?
The Oregon Convention Center is one of the largest convention facilities in the Pacific Northwest, attracting out-of-town visitors to national conventions, tradeshows and meetings, and local people to special events.
We are seeking an enthusiastic applicant who enjoys working in and contributing to a dynamic and fast-paced environment.
Are you described as someone outgoing and easy to talk to? Do you enjoy being in the middle of lots of activity? Are you passionate about assisting guests and providing excellent customer service? Are you knowledgeable about Portland and excited to share your enthusiasm for our community and region? If you’ve answered yes to the above, consider applying to the Welcome Agent role at the Oregon Convention Center.
As an OCC Welcome Agent you’ll call the welcome desks home, working throughout the Convention Center in a variety of spaces. You will essentially be a “concierge” of OCC, providing information, engaging with guests, pointing out things that make OCC special, assisting guests who need to check out scooters or wheelchairs, and assisting with lost and found. Every group will be different. From the pageantry of Rose City ComicCon, to industry conventions like the Society of Investigative Dermatology, to the Portland Auto Show, you’ll get the variety you crave.
As the Welcome Agent, you will:
- Project a positive, professional image as the “concierge” of OCC
- Engage our guests to create a memorable experience
- Consult with guests on locations/times of activities for their event
- Gather information from guests regarding their experience at OCC
- Maintain Lost and Found log, assist visitors with the retrieval of items.
- Coordinate the checkout of amenities such as scooters and wheelchairs
- Provide information about local restaurants/hotels /activities
- Assist with wayfinding
- Create and deploy a variety of signs to assist with guest navigation
- Proactively engage guests throughout the venue
- Knowledge of administrative, customer service and problem-solving practices and office procedures
- Ability to engage with others while demonstrating an upbeat personality
- Ability to troubleshoot and provide quality customer service
- Ability to communicate effectively with employees, other organizations and the general public
- Ability to work independently and as a team member
- Ability to establish and maintain effective working relationships
DIVERSITY AND INCLUSION
At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.
Learn more about Metro’s Diversity Action Plan
TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
Minimum qualifications:
- High school diploma or GED, and
- One year of general office and specialized customer service experience OR
- An equivalent combination of education, experience, and training that would provide the knowledge, skills, and abilities required for the successful performance of the essential job duties.
Working Conditions:
The Oregon Convention Center (OCC) Welcome Agent, will work indoors with the possibility of working outdoors occasionally. This role requires prolonged periods of standing, walking, and physical activities such as pushing and pulling, bending, and lifting.
If this statement is true for you, then you may be ineligible to apply
If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.
Like to have qualifications:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.
- Multilingual
- Experience assisting guests with diverse needs and abilities
- One year fast paced, high volume customer service experience
COMPENSATION, BENEFITS, AND REPRESENTATION
Based on the Oregon Pay Equity Act requirements, Metro’s internal equity review process, and the candidates’ qualifications, the appointment will typically be made at $22.67 per hour.
This position is eligible for overtime and is represented by AFSCME 3580. It is classified as an Administrative Specialist I (Download PDF reader). Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.
SCREENING AND EVALUATION
The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete; missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.
- A completed online application
- Answer to supplemental question
The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.
- Initial review of minimum qualifications
- In-depth evaluation of application materials to identify the most qualified candidates
- Consideration of top candidates/interviews
- Reference check
Questions?
Talent Acquisition Specialist: Lamarkus Gilliard
Email: lamarkus.gilliard@oregonmetro.gov
Equal employment opportunity
All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.
Accommodation
Metro will gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.
Veterans' preference
Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veteran's preference for this job, please provide qualifying documents as instructed during the application process.
Pay equity at Metro
No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.
Online applications
Metro accepts job applications online. If you need assistance or accommodation with your application or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.
How to Apply
For tips on how to apply and more information on what the application process looks like, visit Metro’s “How to apply” page.
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Salary : $23
