Door Service Technician

JOB TITLE: Door Service Technician

PAY & FSLA STATUS: $32.00-$38.00 per hour, D.O.E.; Hourly non-exempt

REGULAR SCHEDULE & SHIFT: Monday-Friday; Day Shift

REGULAR WEEKLY HOURS: Full-time/40 hours per week (OT regular and as needed)

PAID TIME OFF (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1

PAID SICK TIME: 1 hour earned per 40 hours worked

MANAGEMENT POSITION: No

BRANCH LOCATION: Tacoma, WA

At OrePac we work as a team, we love to serve our communities, and we want to help you grow and achieve a healthy work-life balance! We are a wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry. We are looking for dynamic individuals who exemplify excellence in quality, trust, value, and service. If that sounds like you, we would love to have you as a part of our team!

We are looking for a Door Service Technician to be responsible for the installation, service, and repair of both interior and exterior doors for residential or commercial customers while providing exceptional customer service and resolving service-related matters in a timely and efficient manner. This position will require heavy lifting and the frequent use of various power tools and equipment. Our ideal candidate prioritizes safety and has excellent diagnostic, communication, and customer facing skills.

WHAT WE OFFER:

• Competitive Compensation, D.O.E. quarterly/annual performance bonuses based on branch/company performance
• Medical & Dental Insurance up to 70% Employer Paid
• Vision Insurance
• HSA with up to $1,000 annual Employer Contribution
• 401K with up to 3.5% Employer Contribution
• Paid Time Off (PTO) and Paid Holidays
• FREE Life & Disability Insurance
• FREE Employee Assistance Program (EAP)
• FREE Gym Membership
• Employee Discount

WHAT YOU WILL DO:

• Perform service-related repairs at customers’ homes, including but not limited to: making adjustments; replacing parts and pieces; taking measurements; and installing replacement products. When applicable, will be responsible for proposing and/or making decisions on the disposition of claims and proposing follow-up steps.
• Be responsible for safely driving to pre-set appointments determined by provided service schedule. Will occasionally be required to reschedule or schedule initial or follow-up appointments.
• Conduct analysis on each service ticket to determine root cause and articulate resolution as a part of the ticket closure process.
• Collaborate with internal operations to flush out the root cause and implement effective countermeasures to address potential first-time quality concerns effectively.
• Schedule and facilitate dealer installation certification training and additional service-related trainings and complete showroom display updates for identified dealers and customers in maintained dealer database managed by Inside Sales & Service Supervisor and/or Manager.
• Review data reports with both sales and operations divisions as part of continuous improvement initiatives.
• Follow the standard work procedures to properly close or status a service ticket, inputting the desired data points for review on quality and continuous improvement related reports.

WHAT YOU WILL BRING:

• Ability to regularly lift/move/manipulate up to 50 pounds and occasionally up to 100 pounds.
• Valid state driver’s license.
• Proficiency in pre-hung door installation with excellent attention to detail and workmanship. Carpentry experience is required.
• Knowledgeable in the life-cycle of a sales order. Previous sales experience preferred but not required.
• Strong customer service skills. Must be comfortable with face-to-face interaction with customers and be able to diffuse difficult situations resulting in a solution suitable for all parties.
• Experience with the safe use of various tools, including saws, pneumatic tools, and other small hand tools and power equipment.
• Ability to read, write, and communicate in English as it relates to the job and to the safety regulations.
• Ability to perform basic mathematical functions such as addition, subtraction, multiplications, and division. Ability to read a tape measure accurately and consistently to 1/16”.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Ability to perform all job functions safely.
• Demonstrated ability to evaluate the problem at hand and work towards resolution to achieve customer satisfaction while meeting aged service ticket level goals.
• Sense of direction with the ability to use provided technology systems, self-motivated, and mechanically inclined.

WHO WE ARE:

Founded by the Hart family in 1977, OrePac is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.

At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.

OrePac Building Products provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. OrePac supports a safe and drug-free workplace and may administer a pre-employment background check.

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