What are the responsibilities and job description for the Client Success and Scheduling Specialist position at OrganiClean?
Be Part of a High-Energy Team That Values Your Skills!
At OrganiClean, we’re looking for an enthusiastic Office Support & Scheduling Coordinator who can make a real impact by keeping our client schedule seamless and our clients happy. This role is perfect for someone who loves puzzles and problem-solving, thrives on organization, and is passionate about creating exceptional client experiences.
Why You’ll Love Working Here:
- Competitive Salary & Benefits – We offer a comprehensive package that values your expertise and dedication.
- Growth Opportunities– Enhance your skills with professional development and a clear path to advance your career.
- Team Support – Work in a collaborative environment where your contributions are recognized and celebrated.
- Autonomy & Decision-Making– Enjoy the freedom to make key scheduling and operational decisions that improve client satisfaction and efficiency.
Your Role:
As the driving force behind our scheduling operations, you’ll ensure that our services run smoothly and that every client interaction is handled with care and efficiency.
- Master Scheduler – Lead the charge in creating, managing, and adjusting schedules to meet client needs, balance workloads, and optimize resources. Your scheduling expertise will keep everything on track and on time.
- Client Coordination– Connect with clients, understand their needs, and transform inquiries into confirmed appointments, ensuring a smooth onboarding process and a great start to their service.
- Optimize Routes & Appointments – Strategically plan schedules for efficiency, adjusting quickly to changes or requests to maximize time and resources.
- Support Our Team Provide clear, proactive communication to our cleaning professionals so they’re fully prepared for each job, and troubleshoot any issues that may arise on the go.
- Inbound Sales – Be the first point of contact for potential clients. Handle incoming inquiries with a warm, professional approach, providing information on services, pricing, and availability, and converting inquiries into confirmed bookings.
- Administrative Support – Maintain accurate client records, update key performance indicators, and assist with data that informs our decision-making.
Who We’re Looking For:
You’re the kind of person who sees scheduling as a puzzle to solve and enjoys keeping everything running smoothly and efficiently. Ideally, you bring:
- Customer Service Savvy– You have a natural way with people, connecting easily and finding solutions that satisfy clients.
- Time Management Skills – Balancing priorities, keeping up with a dynamic schedule, and handling changes with ease are second nature to you.
- Detail Orientation with Flexibility – You notice the small details and adapt quickly to any adjustments, ensuring clients and the team are supported every step of the way.
Qualifications
- Strong computer skills and proficiency in Google Suite
- Excellent organizational and time management abilities
- Previous clerical and administrative experience
- Customer service orientation with effective phone etiquette
- Familiarity with office management practices
- Background in data entry, filing, and calendar management
- Skills using scheduling software of CRM platforms to keep client information organized
Join Us!
If you’re looking for a role where you can make a tangible difference, build lasting client relationships, and work with a supportive, driven team, we’d love to meet you. Apply today and bring your scheduling talents to OrganiClean, where every day is an opportunity to grow!
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Paid time off
Shift:
- 8 hour shift
- Day shift
- No nights
Experience:
- Calendar management: 1 year (Required)
- Phone etiquette: 1 year (Required)
- Route planning: 1 year (Required)
Work Location: In person
Salary : $21
