What are the responsibilities and job description for the Customer Experience and Administrative Associate position at Organized Spaces?
We are seeking a versatile and motivated individual to join our team as a Customer Experience and Administrative Associate. In this hybrid role, you will be responsible for providing exceptional customer experiences in our showroom while also assisting with various sales and administrative tasks to ensure the smooth operation of our business. Additionally, there may be an opportunity for future growth into a sales position for the right candidate. This role will also include providing support to other Inspired Closets Seattle showrooms as needed.
Key Responsibilities
Customer Experience Responsibilities:
- Greet and welcome visitors to the showroom in a friendly and professional manner.
- Provide information about our custom closet and storage solutions to potential clients.
- Collect and maintain client contact information for consultations.
- Assist clients with scheduling appointments for design consultations.
- Conduct tours of the showroom, showcasing our products and explaining their features and benefits.
- Maintain a clean and organized showroom appearance.
- Answer phone and email inquiries from prospective clients.
- Collaborate with the sales and design teams to ensure a seamless client experience.
Administrative Responsibilities:
- Assist the sales team by scheduling lead appointments and coordinating calendars to schedule meetings both in-home and in our showroom.
- Provide support to other Inspired Closets Seattle showrooms as needed, including scheduling and customer coordination.
- Handle incoming and some outgoing correspondence and communications.
- Provide general administrative support to the office and management team.
- Assist with data entry, filing, and minor document management.
- Assist with processing deposits.
- Perform other administrative tasks and special projects as assigned.
Potential for Sales Growth
For the right candidate, this position could serve as a stepping stone into a sales role. If you have strong communication skills, an interest in design solutions, and a passion for helping customers, there may be opportunities for advancement within our sales team.
Qualifications
- Proficiency and confidence in speaking on the phone.
- Experience with lead outreach is a plus.
- Excellent customer service and communication skills, both in person and over the phone.
- Friendly, approachable, and professional demeanor.
- Strong organizational and multitasking abilities.
- Strong computer skills, including proficiency in Microsoft Office.
- Previous experience in customer service, office administration, or sales support is a plus.
- Ability to adapt to a dynamic work environment and handle a variety of tasks.
Benefits
- Competitive pay and bonus potential.
- Health Insurance.
- Dental/Vision Insurance.
- Vacation and Paid Time Off.
- Retirement plan.
- Opportunities for advancement within the company.
- Comprehensive training and ongoing support.
- Friendly and collaborative work environment.
If you're looking for a role where you can contribute to a growing business and potentially explore future opportunities in sales, we'd love to hear from you!
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Work Location: In person
Salary : $40,000 - $60,000