What are the responsibilities and job description for the Customer Service Representative III position at Oriental Trading Company, A Berkshire Hathaway Company?
Overview
Detailed Description
What you’ll do:
Oriental Trading Company ( www.orientaltrading.com ), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com .
EOE
- Full-Time Only*** As our Customer Service Representative III, you will be responsible for a ssisting customers through phone calls, email, and chat with efficiency and professionalism, ensuring outstanding service and satisfaction, helping to Make Life More Fun every day! Role requires previous customer service experience handling escalated calls and assistance with monitoring overall department service levels. Wages start $17.00 per hour for this regular position with a full-time schedule of Monday-Friday 8:30am-5pm.
Detailed Description
What you’ll do:
- Handle customer inquiries and orders through chat, email, telephone, mail, and fax in a professional manner, including escalated calls and service to our business to business account customers
- Monitor service levels and allocation of staff to maintain efficiency and meet service goals
- Provide technical and shopping assistance to customers and back office support processing invoices and releasing orders and credits
- Work on special projects such as outbound customer surveys and calls
- Deliver personalized customer service, maintain confidentiality of customer information, and meet departmental production standards
- Work independently and as part of a team to build on our culture of fun!
- 1-2 years previous customer service experience required
- Sound knowledge of telephone etiquette
- Proficiency using computers and familiarity with chat and messaging platforms
- Good reading, listening, and interpersonal communications skills
- Ability to multitask effectively and handle multiple chat conversations simultaneously
- Ability to read and navigate through numerous computer windows in an efficient manner while speaking with customers
- Maintain professional and friendly tone when communicating with customers
- Excellent written communication skills with a strong aptitude of grammar and spelling
- On-site training
- Comprehensive wellness and employee assistance programs
- Medical, dental, vision coverage options
- Company 401K matching program
- Basic life insurance
- Parental leave
- Medical and family leave
- Disability insurance
- Paid Time Off
- Employee discount
- Company events and more!
Oriental Trading Company ( www.orientaltrading.com ), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com .
EOE
Salary : $17
