Patient Service Specialist

Why Join Our Team?

• If you love learning, and are personally driven to grow and get better, but perhaps feel stuck or stifled in your current position
• If you want to be a leader for an organization, growing your skills and responsibilities, with opportunities to expand your role as our company grows
• If you want to have a life outside of work, because we offer flexible work schedules and encourage maximum use of vacation time for all team members
• If you want to be part of delivering true healthcare, helping patients understand and optimize their health so that they can live at their highest possible quality of life
• If you care, in a health system that often forgets that word when it comes to patients.

A little more about us:

We are the ONLY dedicated Orthopedic clinic in Tucson exclusively focused on non-surgical treatment solutions.

We are not bound by convention. We believe freedom from pain is achievable, and we are driven to create optimal health within our patients and community. Our approach blends timeless health best practices with leading edge technology and treatments. To get our patients back to what they love as fast as possible.

As a team member at ORIGEN you’ll assist patients on their journey to restore, rebuild and strive for optimal health that returns to them their highest quality of life.

You’ll be part of a positive, unified, high-trust, excellence-driven, high-performing team backed by the founder’s commitment to help every team member excel in their position, and realize their full personal and professional potential.

We are a company that strives to retain, engage, and inspire the very best people to help us on our mission - to help each patient pain less, so that they can live more!

Please see the below job description to see if this opportunity with a fast growing, innovative, and cutting-edge practice like ours; is right for you!

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Patient Service Specialist:

A Patient Service Specialist is an individual committed to ensuring a friendly and helpful environment to clients and colleagues who visit our clinic or call on the telephone.

Hours:

Monday through Thursday 7:30am - 4:30am; Friday 7:30am - 3:30pm

Responsibilities:

Patient Resource – Ability to navigate the electronic medical record to direct, educate, and assist the patient in the next step of their care.

Patient advocate - facilitate effective relay of information between patient, care team and provider within our office and with outside offices, both during and after the office visit, to achieve the best possible outcome for the patient.

Ensure all patient concerns and questions are addressed in a timely fashion in a congenial, pleasant, and helpful manner.

Duties to include but not limited to:

Greet all patients in a friendly and professional manner, answering incoming calls, scheduling new and follow-up patients appointments.

Maintain provider schedules including accurately scheduling patients and filling canceled appointments.

Collect co-pays, deductibles, and self-pay amounts from patients and accurately record information on receipts and encounter forms.

Perform all daily opening/closing duties including shutting down computers, locking up all monies collected, complete batching of super bills at the close of the day, and maintaining a clean front desk work area.

Faxing of reports and referrals to patients or outside providers.

Verify insurance benefit eligibility/network status and any copay/coinsurance.

Prepare patient paperwork and consent forms.

Qualifications needed:

Strong organizational and multitasking skills

Excellent interpersonal and problem solving skills

Professional, respectful, and courteous

Excellent communication and customer service skills

Strong work ethic

Willingness to learn new skills

Ability to maintain confidentiality of patient information

Able to evaluate problematic situations, develop solutions and collaborate with providers to achieve the best possible outcome for the patient

Knowledge of Microsoft Office software

Prior experience in a medical office setting and clinical knowledge is a plus but not required

Physical Demands:

Sitting, walking, and standing

Use of computer, telephone, copier/scanner

Must be able to work in an open room with moderate noise level

Salary: $17-$20/hour based on experience

If you are interested in working with a collaborative team of experts on a daily basis to provide the highest quality of care for patients, please reply to this posting

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Schedule:

• Monday to Friday

Work Location: In person

Salary : $17 - $20