What are the responsibilities and job description for the Customer Support Specialist I position at Origence?
About Origence
With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.
The Customer Support Specialist I performs all steps in the Origence Lending Services funding process. This position is responsible for answering all incoming phone calls in a timely manner preventing excessive hold time. The position requires complete end to end expertise in processing, app entry and funding of loans originating from dealerships. Accuracy and understanding of the Origence Lending Services guidelines are essential to the success of this position.
What you will do:
- Answers all incoming phone calls from dealerships and credit unions
- Resolves issues regarding specific deals and understands all aspects of the indirect lending program process
- Verifies contract is within approval guidelines
- Conducts customer interviews as required and/or designated by the credit union
- Inputs application/contract information into the host system
- Communicates to the credit union and dealerships on missing information or exceptions to resolve funding issues
The ideal candidate:
Education:
- High school diploma or equivalency
Experience:
- A minimum of 1 year experience in call center environment
Specialized Skills:
- Sound decision making, analytical problem solving, proactive thinking, negotiation ability, multi-tasking, flexibility and strong customer service skills
- Proven ability in underwriting
- Proficiency in processing, funding and compliance of loans
- Must be a self-starter with the ability to work without constant supervision
- Strong verbal and written communication skills
- Proficiency in Microsoft Office (Word, Excel and Outlook)
- Willing to work in a team environment
- Spanish speaking a plus
Hours of operation: Monday Friday: 7am 8pm & Saturday 8am 7pm
Why you should apply:
- Flexible Working Environment
- Paid Time Off
- 401k (8% match)
- College Tuition Benefits/ Tuition Reimbursement
- Good Benefits options
- Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.
The starting hourly range for this full-time position is $ - $ per hour. This base pay will take into consideration internal equity, candidates geographic region, job-related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at companys discretion on an individual basis.
Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.
