Loan Processor Lead

About Origence

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Loan Processor Lead is responsible for supporting the Operations Supervisor with day-to-day oversight of processing queues. Ensure focused queue management, communication and collaboration to achieve processing within SLAs and high-quality rates on production. Participate in the development and administration of processing guidelines for credit union partners. Responsible for providing excellent dealer, credit union, member and internal service to accurately complete documentation vetting/verification and funding of leases and loans. Actively processes and funds applications for multiple partners, multiple products, and in multiple systems. Support onboarding and training to achieve processing metrics and goals. Act as a role model in terms of quality, productivity, and professionalism.

What You’ll Be Doing:

• Team Lead - Queue Management
• Ensure that assigned team members are providing accurate and prompt processing within guidelines.
• Support handling of escalated issues.
• Collaborate with peers and direct team members to ensure all queues remain within SLAs.
• Participate in the implementation of departmental system improvements. Provide recommendations for and implement process improvements. Assist with procedure documentation.
• Contribute to preparation and maintenance of volume & metrics reporting.
• Assists with meeting operational and departmental goals (i.e., department budget, overtime, service levels, turnaround times, and volume goals).
• Provide day-to-day onboarding support, training, and training feedback.
• Complete second reviews prior to issuing communication or funding to ensure consistent high-quality outcomes.
• Build and maintain positive relationships with dealerships and credit unions.
• Identify trends and systemic issues and communicate to appropriate leadership.
• Other duties as assigned.
  
• Processing & Held Offering Follow-Up
• Review and validate quality of contracts to ensure policies and procedures are followed.
• Process loans and leases accurately and in a timely and efficient manner.
• Reviews documentation to ensure it corresponds with loan application; confirms accuracy of member information, conducts a comprehensive review of income verification, may enter data in Loan Origination System, and funds in accordance with loan officer’s instructions, stipulations, and credit union procedures.
• Validate loan and lease contracts, payments, taxes, and documentation to ensure it meets program.
• Understand, incorporate, and support training of associated regulatory and compliance requirements.
• Ability to process for multiple credit unions, multiple products, and process within multiple systems.
• Conducts second reviews in areas of expertise.
• Fill complexity voids such as specialized queues and detailed processes.
• Follow up to collect missing items and stipulations through associated system. (written)
• Document work thoroughly, professionally, and consistently following internal or credit union procedures.
• Make outbound calls to borrowers, dealers, and credit unions to facilitate education and complete funding.
• Direct efforts toward efficiently maximizing remediation of issues to achieve funding.
• Conducts audits of held offering queues, ensuring timely rejection of contracts per guidelines.
• Communication
  • Ensure all communication (internal, external, oral, written) is handled in a professional manor.
  • Communicate all issues, production or otherwise and escalate as necessary.
  • Collaborate to resolve client and internal support issues within Origence Lending Services and Origence teams.
  • Participate in client meetings as necessary.
  • Contribute to, and lead team meetings.

The Ideal Candidate:

Education:

• High School education or equivalency required.
• Associate or bachelor’s degree a plus

Experience:

• Minimum two to three years industry experience.
• Must demonstrate expertise, high performance, and accuracy in processing.
• Multiple systems and product experience preferred.
• Knowledge of financial institution operations, regulatory compliance, point of purchase or indirect lending or leasing.
• Versatile in Indirect and/or Direct credit union loans.
• Experience training and/or documenting processes and procedures.

Specialized Skills:

• Work independently with a high level of initiative.
• Excellent communication skills (oral, written, active listening) presentation, and analytical skills.
• Ability to organize, prioritize work, meet and exceed service level expectations, deadlines and established goals.
• Problem solving and trouble shooting skills.
• Excellent internal and external customer service skills.
• Proficient in Microsoft Office programs.
• Excellent attention to detail with a high accuracy rate.
• Ability to learn to process for new lenders, products, and systems using available resources and requiring minimal guidance.
• Ability to work in a fast-paced environment and deliver fast, efficient turnaround for partners.
• Ability to multi-task.
• Ability to train and support onboarding in areas of expertise, professionally and constructively.

Why you should apply:

• Flexible Working Environment
• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

The starting range for this full-time position is $17.70 - $22.11 per hour. This base pay will take into consideration internal equity, candidate’s geographic region, job-related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company’s discretion on an individual basis.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals’ qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.

Salary : $18 - $22