What are the responsibilities and job description for the Deposit Operations Analyst position at Origin Bank?
Summary Responsible for the day-to-day functions associated with IRA and HSA accounts; monitoring accounts and required documentation; maintaining monthly reports; and handles a high volume of customer inquiries by performing the following duties.
Duties and Responsibilities include the following.
- Responsible for the Individual Retirement Account (IRA) and Health Savings Account (HSA) monitoring including reviewing daily reports, verifying all posted contribution and distribution transactions, re-coding contributions and distributions as necessary for accurate IRS reporting, verifying accurate account setup, verifying accurate and complete documentation in Accusystems.
- Assists in Online Account Creation (OAC), monitoring/completing rate variance request changes, B-notice reporting, NRA monitoring, annual escheatment, and Regulation O/employee coding.
- Verify accuracy and validity of all new and revised deposit account documents including all retirement accounts and health savings accounts.
- Processes transfer requests for HSAs and IRAs.
- Remains up-to-date on any and all regulation changes as it pertains to retirement accounts and health savings accounts along with conducting proper notification of such changes to all IRA and HSA participants.
- Ensures accuracy and proper distribution of all tax related documents as it relates to the IRA and HSA bank portfolio.
- Identify, research, and merge duplicate customer profiles.
- Reviews all new customer records to ensure compliance with the Customer Identification Program (CIP) and Customer Due Diligence (CDD) requirements.
- Reviews new customer records for completion of OFAC screening, ID verification screening, and Qualifile checks.
- Reviews entity documentation submitted for new business customers to ensure compliance based on business type and the state where the account was opened.
- Reviews Beneficial Ownership relationships and documentation for new business accounts and existing accounts with triggering events.
- Reviews CIP maintenance changes on Consumer and Business records to determine the need for supporting documentation.
- Assists with M&A projects; including but not limited to Customer Information and Deposit Accounts.
- Assists Lift-Out teams in new markets with the setting up of new customers and new accounts.
- Perform daily functions in a timely manner without jeopardizing quality and accuracy.
- Perform all duties with respect of confidentiality of client information.
- Perform other duties as assigned by supervisor or manager
- Open and maintenance internal DDA accounts as requested.
- Serves as a liaison to Retail partners with operational questions and assistance.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Analytical and Design - Synthesizes complex or diverse information; Collects and researches data; Generates creative solutions; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Interpersonal Skills/Customer Service - Focuses on solving conflict, not blaming; Maintains confidentiality; Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.
Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.
Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.
Organizational Support - Follows policies and procedures; Supports organization's goals and values.
Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Completes work in timely manner.
Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Uses time efficiently; Sets goals and objectives.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction.
Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Develops innovative approaches and ideas.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED) with at least one year banking experience, account training, or account opening.
Computer Skills
To perform this job successfully, an individual should be proficient in computer applications such as the Internet, Microsoft Word, Microsoft Excel and Outlook. Ability to use basic office machines. Ability to learn bank-specific software such as MPC, IBS, ADP, etc.
Bank Culture/Customer Service Skills
Promotes the Bank’s culture, including the support of our Brand promise and Core Values.
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
Physical Demands While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment The noise level in the work environment is usually quiet.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion.
Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.
Remote positions are intended to be filled in states within our footprint, which includes: Alabama, Florida, Louisiana, Mississippi, and Texas. Any exception to this policy requires further regulatory review and approval by management.
