What are the responsibilities and job description for the Work at Home Call Center - Bilingual Spanish position at Oriogun Capital?
Call Center - Bilingual Spanish Description Join Forbes' 2024 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive's bilingual call center team. You'll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you'll be provided computer equipment and in-depth training.
Job opportunities
Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
Bilingual Customer Service Representatives support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll also offer customers additional products
Must-have qualifications
A minimum of two years relevant work experience.
OR} A minimum of two years post-secondary education
Sales only : Property & Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
Fluent in Spanish and English (verbal and written)
Work from home office equipment provided
Designated workspace free from noise and other distractions
High-speed internet at your expense unless otherwise required by law
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
All Progressive hardware you receive needs to be connected to a surge protector
Compensation
30.25 or $51.50 per hour depending on the role you are selected for
Gainshare annual cash incentive payment up to 8% - 16% (depending on position) of your eligible earnings based on company performance
An additional 10% when you work evening or weekend hours
Performance-based rewards
Additional $1.00 / hour if you are fluent in English and Spanish and hired into a bilingual role
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
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Salary : $30 - $52
