What are the responsibilities and job description for the Collections Representative position at Orion Capital Solutions?
Join the Orion Capital Solutions Team!
Where Reliability, Respect, Discipline, Helpfulness, and Optimism Define Our Culture
Position: Account Representative
Location: Lackawanna NY
Employment Type: Part-Time
Compensation: $16-$22 per hour Bonus potential
About Us:
Founded in 2018, Orion Capital Solutions is a nationally licensed collection agency built on the belief that success comes from integrity, professionalism, and people-first values. We work with consumers to create real solutions and deliver results for our clients. Our team thrives on five core values:
✅ Reliability – We deliver on our promises and show up for each other every day.
✅ Respect – We treat consumers and teammates with dignity and fairness.
✅ Discipline – We stay consistent, focused, and driven to meet goals.
✅ Helpfulness – We go the extra mile to support our clients, consumers, and each other.
✅ Optimism – We believe in finding solutions, even in tough conversations.
What You’ll Do:
- Engage with consumers to find amicable solutions to resolve past-due accounts.
- Use respectful and compliant communication to guide consumers through repayment options.
- Work with a steady flow of high-balance accounts, giving you the opportunity to maximize your earning potential.
- Meet performance goals while maintaining empathy and professionalism.
- Collaborate with a supportive team and leadership who are invested in your success.
- Continue growing your skills with ongoing training and development opportunities.
What We’re Looking For:
- Strong communication and interpersonal skills.
- A self-motivated attitude with a commitment to discipline and results.
- Ability to stay positive and solution-oriented in challenging situations.
- Prior collections or customer service experience is a plus, but not required — we’ll train the right people!
Work Hours:
Monday – Thursday: 9:00 AM – 6:00 PM Friday: 9:00 AM – 3:00 PM
No weekends — enjoy a healthy work-life balance!
Why Work With Us?
- Competitive pay with bonus potential
- Paid training and career advancement
- Supportive, value-driven team culture
- Health benefits, PTO, and more
- National licensing allows for diverse account portfolios and expanded opportunity
- Consistent access to high-balance placements
If you’re ready to join a company that values people and performance equally, we’d love to meet you.
Apply today and help us set a new standard in collections.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $22
