What are the responsibilities and job description for the System Engineer 3 -Customer Facing Senior Manager position at Orion Consortium, LLC.?
Position Description :
Leadership and Team Management
- Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Service Delivery Management :
- Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
- Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
- Strategic Planning and Execution :
- Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
- Collaborate with stakeholders to align digital services with business objectives and technological advancements.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Technical Expertise and Solution Design
Customer Relationship Management
Budget and Resource Management :
Mandatory Skills :
Desired Skills :
Certification Required :
IAT Level II cert required
CompTIA Security CE
Experience : HS or GED - 20 Years
Bachelors - 25 Years
Clearance Required : TS / SCI FS poly
Position requires a TS / SCI.
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