What are the responsibilities and job description for the IT Deskside Customer Engineer TechDoc Support - Chesterfield, MO position at Orion Global Managed Services US Inc?
Job Description
Job Description
This is a full-time contractor role payable at $28 per hour
Job Summary :
We are seeking an IT Deskside Customer Engineer (CE) to provide technical support in a customer-facing role within our TechDoc environment. The ideal candidate will have strong troubleshooting and break / fix skills for PCs, iPhones, and iPads , with MacBook experience being highly preferred. While A / V skills are not required, they are a plus .
Key Responsibilities :
Perform a variety of technical support tasks on-site to meet business and customer needs.
Troubleshoot and resolve issues with PCs, iPhones, iPads , and, preferably, MacBooks .
Assist in coordinating small teams to deliver work packages aligned with company processes.
Document and report work completed to ensure compliance with company and customer procedures .
Escalate technical issues as needed, following company protocols, and take appropriate actions to meet customer expectations.
Deliver exceptional customer service to internal and external users to ensure a positive experience.
Adapt quickly to changing environments while maintaining a consistent and effective contribution to the team.
Qualifications & Skills :
Proven experience in an IT Desktop Service environment.
Strong troubleshooting and break / fix skills for PCs, iPhones, and iPads (MacBook experience preferred).
Ability to follow instructions and procedures with precision.
Proficiency in using information systems, technology functions, and applications following IT industry standards .
Highly organized with strong problem-solving skills.
Excellent customer service and communication skills.
Basic administrative, literacy, and numeracy skills.
Strong interpersonal skills and ability to collaborate within a team.
Awareness of health and safety best practices in the workplace.
A / V experience is a plus but not required.
If you are a tech-savvy professional with strong troubleshooting skills and a passion for customer service , we encourage you to apply!
Pay : $28.00 per hour
Hours : Mon - Fri, 8 am - 5 pm
Immediate start pending successful interview and relevant checks
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