TEMP IT End User Customer Engineer - Walpole, MA

**This is a Temporary 1099 contract role payable at $33 per hour**

We are seeking a skilled Temp IT End User Device Support Technician to join our team. This role involves deploying, configuring, supporting, and maintaining end-user devices, including Dell laptops and workstations. The technician will work in a team environment to support office moves, device installations, upgrades, and repairs while providing excellent customer service.

Key Responsibilities:

• Install, repair, configure, upgrade, and troubleshoot end-user devices.
• Participate in Techbar support and IMAC (Install, Move, Add, Change) support.
• Provide technical support for Dell laptops/workstations, including both hardware repairs and software troubleshooting.
• Assist in office moves, workstation setups, and basic data migration.
• Utilize ITIL, ITSM, and ServiceNow for incident and request management.
• Deliver high-quality customer service in a corporate environment.
• Collaborate with the team to ensure seamless IT operations and user satisfaction.

Required Skills & Experience:

• Strong understanding of end-user device setup, configuration, and support.
• Familiarity with Dell laptops and workstations, including hardware repair and software support.
• Knowledge of ITIL and ITSM principles.
• Experience with ServiceNow or similar IT service management tools.
• Excellent customer service skills and the ability to work in a corporate environment.
• Strong problem-solving skills and the ability to work efficiently in a team-oriented setting.

Preferred Qualifications:

• Experience working in a DoD environment is a plus.
• Certifications such as CompTIA A , ITIL Foundation, or Dell Certifications are advantageous.

If you are passionate about IT support and enjoy working in a fast-paced, collaborative environment, we encourage you to apply!

Pay: $33.00 per hour

Hours: 8:00 am - 5:00 pm (Mon-Friday)

Immediate start pending successful interview and relevant checks