What are the responsibilities and job description for the Director, Projects position at Orion Group?
Director of Projects
Location : Addison, TX
About the Role :
Academy Locksmith is seeking a Director of Projects who will oversee critical client accounts and lead a team of customer service representatives, dispatchers, and project managers. As a key leader, this role will drive service delivery, team development, and client satisfaction across our largest accounts, ensuring the highest standards in our locksmith, access control, and security services.
In this position, you will be responsible for end-to-end project oversight, including strategic account management and service optimization. You will be responsible for hiring and onboarding multiple key team members to support our expanding project workflows. With a focus on building strong client relationships, you will play a critical role in driving growth and maintaining operational excellence.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for executive-level stakeholders within key accounts.
- Develop and maintain long-term relationships with clients, regularly assessing satisfaction and proactively addressing any concerns.
- Establish client trust and loyalty through consistent, transparent communication and reliable service.
Team Leadership & Development
Project Leadership
Account Expansion & Retention
Operational Management
Financial Oversight
Reporting & Documentation
Problem Resolution & Escalation Management
Requirements
Our Company
Academy Locksmith is the leading nationwide provider for locks, doors, safes, and access control systems. Operating in all 50 states, we are committed to providing an exceptional work environment, leading to outstanding service quality for our clients.
Benefits :
Position Location : In-office role in Addison, TX.
Orion Values
At Orion, we believe in a people-first approach to hiring. We know that our employees are our most valuable asset, and we want to create a white glove experience for everyone who works with us, from candidates to full-time employees.
We believe in growth . Both for our company, and for our employees. We want to create an environment that fosters continuous learning and development, where everyone can reach their full potential and contribute to the success of the company.
Collaboration is a key value for us. We know that the best ideas come from working together and we want to create a culture where everyone is encouraged to share their ideas and work together to achieve our goals.
At the same time, we are committed to ethical behavior and doing things the right way. We believe that success is not just about winning, but about winning with integrity and respect for our customers, employees, and the broader community.
Finally, we believe in being of use . We want to build products and services that truly make a difference. We want our employees to feel like they are making a meaningful contribution through their work.
In short, we are all-in on creating a workplace where people come first, where growth and collaboration are key, where we do things the right way and we strive to be of use to the world.
