What are the responsibilities and job description for the Customer Service Engineer position at Orion Talent?
Description
Position Details :
- Title : Customer Service Engineer
- Location : Everett, WA (must live between Everett and Mount Vernon, WA)
- Shift : Monday - Friday 8am - 5pm, while training; after training you will need to have some shift flexibility that includes a 10am - 7pm normal schedule (7% Shift Differential) or 12pm - 9pm (15% Shift Differential), plus OT is frequently required.
- Compensation : First Year Total Comp = $96k - 105.6k
Base Payrate $70,000 - 78,000
Additional Average OT $10,500 - 11,700
Shift Differential (7% - 15%)
5% Target Bonus $3500 - 3900
Annual Value of Company Car $12,000 .
Total $96,000 - 105,600
Position Description :
As the Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains and modifies Company equipment at customer sites. The selected candidate will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. The Field Service Technician will help with managing financial performance within their territory : meeting or exceeding budget for revenue generation, expense control and inventory management. The Field Service Tech / Engineer is a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. The Field Service Tech / Engineer interfaces directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on best plan of action to keep the customer's equipment downtime to a minimum. Specific responsibilities include :
Requirements :
Candidates must have top-notch electronic systems knowledge and troubleshooting / repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the Bio-Medical field is a huge plus, but not required. Candidates must be able to interpret electronic system schematics and flow-charts. A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.
Salary : $3,500 - $3,900
