Software System Analyst

This position requires US CITIZENSHIP. Security Clearance will be required.

Responsibilities:

• Provide on-site system administration and application consulting services.

• Address and resolve the current top issues

• Maintain systems availability to the customer

• Monitor system performance and provide recommendations for improvements.

• Collaborate with team members and stakeholders to deliver high-quality support and solutions.

• Create and document site procedures, system diagrams, and other configuration or support documents

• Maintain system software and firmware revisions, including patches, updates, and OS upgrades

• Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution

• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues

• Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required

• Manage software issues for both the system and user applications, submitting and tracking bugs as required

Knowledge and Skills

• Understanding of Data Center IT Operations environment

• Expertise application consulting and support.

• Strong system administration skills,

• Extensive knowledge and experience with Linux operating systems (RHEL or SLES)

• Experience with job scheduling and resource management tools.

• Experience with various hardware architectures and software stacks.

• Knowledge of parallel file systems (e.g., Lustre, GPFS)

• Familiarity with containerization technologies (e.g., Docker, Singularity).

• Experience with scripting and automation tools (e.g., Python, Bash, Ansible).

• Familiarity with cybersecurity best practices

• Ability to lead and work effectively in a team environment

• Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred

• Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed