IT Support Specialist

WHO WE ARE:

At Orion180, we don’t just stand out for what we do - we shine because of how we do it. By integrating cutting-edge, proprietary technology, innovative solutions, and compassion for serving our customers, we are redefining the insurance experience. Our vision is to be the global premier provider of insurance solutions. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.

Orion180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, affordable housing, excellent transportation, and proximity to major cities like Orlando, Tampa, and Miami. Our Dallas, Texas, location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.

Join Our Team as an IT Support Specialist!

Are you a tech-savvy problem-solver with a passion for helping others? We’re looking for an IT Support Specialist to become an essential part of our dynamic team in our Dallas, TX office. In this role, you’ll provide top-notch technical support to our end users, ensuring smooth day-to-day operations while contributing to innovative projects and a collaborative work environment.

WHAT YOU’LL DO:

• Empower Users: Respond promptly to help desk tickets, messages, and emails, resolving issues related to PCs, applications, printers, faxes, and network connectivity.
• Lead & Escalate: Serve as a go-to expert by acting as an escalation point for complex helpdesk challenges.
• Document & Educate: Develop clear, user-friendly documentation for common issues, ensuring helpdesk staff and end users have the necessary tools.
• Leverage your Expertise: Utilize your advanced knowledge of Microsoft Windows, Microsoft Office, and Active Directory to manage user accounts, permissions, and email configurations.
• Hardware & Software Management: Install and replace hardware and software across multiple locations, apply security patches, and manage company assets precisely.
• Plan for Success: Collaborate on disaster recovery plans and coordinate equipment relocation and reallocation during company moves.
• Support Remote Users: Help team members working in other offices access essential technology and provide solutions for portable and handheld devices.
• Project Collaboration: Work closely with the Innovation & Technology Department on exciting projects, research, and process improvements.

WHAT WE’RE LOOKING FOR:

• Education: Minimum high school diploma or GED; further certifications are a plus.
• Experience: At least 2 years in an IT support role.
• Communication: Excellent verbal and written skills with the ability to explain technical concepts clearly and clearly.
• Tech Proficiency: Strong command of the Microsoft Office Suite, Microsoft Teams, and related software.
• Attention to Detail: Exceptional organizational skills and a keen eye for detail.
• Interpersonal Skills: A collaborative mindset with the ability to build positive relationships across the team.

WHAT’S IN IT FOR YOU:

• Dynamic Environment: Thrive in a fast-paced, collaborative, and results-driven office where your contributions make a real impact.
• Career Growth: Opportunities for professional development and advancement within a supportive company culture.
• Flexibility & Team Spirit: While our work schedule is structured, we value teamwork and may extend hours during peak times to meet project demands.

We'd love to hear from you if you’re excited to join a company that values innovation, teamwork, and technical expertise. Please take the next step in your IT career and help us keep our technology running smoothly!

Apply Now and Become a Key Player in Our Success Story!

If you need special assistance or accommodation to apply for a posted position, contact our Human Resources department at (321) 218-2473 or HR@orion180.com.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Type: Full-time

Pay: $25.94 - $28.12 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• IT support: 2 years (Required)

Ability to Commute:

• Irving, TX 75039 (Required)

Ability to Relocate:

• Irving, TX 75039: Relocate before starting work (Required)

Work Location: In person

Salary : $26 - $28