Customer Service Representative - Property and Casualty

Start Your Career with Orion180 – A Path to Growth and Success!

Launch Your Career with Us! Comprehensive In-House Training Provided!

Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion180 in Melbourne, FL and embark on a journey filled with growth opportunities. We provide comprehensive in-house training to set you up for success from day one. This isn’t just a job—it’s the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond!

About Orion180:

At Orion180, we don’t just stand out for what we do - we shine because of how we do it. By integrating cutting-edge proprietary technology, innovative solutions, and compassion for serving our customers, we are redefining the insurance experience. Our vision is to be the global premier provider of insurance solutions. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.

Orion180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Dallas, Texas location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.

Role and Responsibilities:

As a Customer Service Representative at Orion180, you will:

• Provide exceptional customer experiences by supporting and empowering agents and policyholders.
• Navigate multiple computer applications with speed and accuracy to deliver top-tier service.
• Research and identify solutions using advanced computer-based resources.
• Work in a paperless environment, prioritizing customer privacy and security.
• Learn and apply multiple underwriting guides and manuals.
• Review completed inspections and make decisions on insurance risks.
• Process acceptable risks through our system and prepare necessary documents for those that are not.
• Handle emails and phone calls from agents and policyholders with professionalism and care.

Qualifications and Education Requirements:

• Education: High school diploma or GED required; must be at least 18 years old.
• Preferred: Experience in Personal Lines insurance and familiarity with customer databases or comparable technology.
• Licensing: Ability to obtain a Florida Personal Lines or General Lines license.
• Skills: Strong interest in using and promoting innovation and technology; excellent attention to detail, multi-tasking, and customer service skills; strong written, verbal, and listening skills; analytical thinking and decision-making abilities.
• Technical Proficiency: Experience with Microsoft Office software and insurance databases.
• Personal Attributes: Ability to build positive relationships with policyholders and agents; reliable, dependable, and punctual with excellent attendance; self-motivated with a strong desire to learn and grow.

Physical Demands:

• Regularly required to sit, stand, and walk, including the use of stairs.
• Ability to communicate with others, lift light objects (<25 lbs), and use standard office equipment.
• Occasionally required to bend, twist, or stoop to open/close cabinets or reach for files.

Why Orion180?

• Dynamic Environment: Thrive in a fast-paced, collaborative, and results-driven office where your contributions make a real impact.
• Career Growth: Opportunities for professional development and advancement within a supportive company culture. We believe in nurturing talent and providing the tools you need to succeed.

Ready to Start Your Career?

Starting as a Customer Service Representative, you’ll receive the training and support to grow within the company, potentially advancing to roles in underwriting, inspections, claims, and more. This is your chance to build a lasting career with a company that values innovation, excellence, and personal development.

Apply today and take the first step towards a bright future with Orion180!

Orion180 is an Equal Opportunity Employer.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (321) 218-2473 or HR@orion180.com.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.