What are the responsibilities and job description for the Special Investigation Unit (SIU) Manager position at Orion180?
Job Description
Job Description
CITON Claims Solutions, LLC, is a premier provider of claim management and administration services for insurance companies, specializing in efficient and innovative solutions tailored to meet each client's unique needs. With a dedicated team of experts and cutting-edge technology, CITON Claims Solutions, LLC ensures seamless processes, accurate assessments, and prompt resolutions, delivering unparalleled value and peace of mind to our clients.
CITON's corporate headquarters are strategically situated in Melbourne, Florida, a city renowned for its location on the stunning Space Coast. This region is celebrated for its proximity to major aerospace and technological hubs, picturesque beaches, and a vibrant local community. The headquarters serves as the heart of CITON's operations, fostering innovation and collaboration in a scenic and dynamic environment.
In addition to its Melbourne base, CITON operates a secondary location in Dallas, Texas. This location provides access to one of the nation's largest metropolitan areas, known for its thriving business ecosystem, diverse talent pool, and central geographic position. Together, these two locations position CITON to effectively serve its clients and expand its reach across multiple regions.
CITON Claims Solutions LLC is a subsidiary of Orion180 Group Inc., and handles Claims Administration, Management, and Investigation.
Job Summary
The Special Investigation Unit (SIU) Manager is charged with leading all investigative functions for CITON related to suspicious / fraudulent claims. The Manager will also lead and develop all SIU Analysts and Investigators. Excellence is expected in all areas, including fact finding, pursuing information, documentation, and reporting.
Role and Responsibilities
- Manages all SIU Analysts and Investigators, including assigning and overseeing work, training, and schedule management.
- Performs investigations; plans, prioritizes, and carries out investigative assignments, including but not limited to; property inspections, and Examinations Under Oath (EUO) and other investigatory methods as appropriate for the purpose of obtaining material evidence.
- Case management tracking, including preparation of case file notes, reports, graphs, tables, and documentation in support of investigative findings.
- Prepares and refers claims and other matters involving suspicious insurance acts to the fraud bureau or other law enforcement / regulatory entity in accordance with CITON’s policies and relevant state statutes; responds to law enforcement, and files information requests.
- Commitment to continuing education in all areas of insurance investigation, creates and delivers fraud awareness training to CITON’s claims team and other stakeholders as necessary to facilitate the identification and referral of potentially fraudulent insurance acts to SIU.
- Prepares and manages the development of Fraud Plans as required by each state.
Qualifications and Education Requirements
Physical Demands
While performing general duties for this position, the employee is regularly required to drive, sit for long periods, stand and / or walk around (including the use of stairs and ladders). Other demands include the ability to openly communicate with others by talking, listening, and reading, writing and typing, being able to lift light objects (
Work Environment
May involve exposure to adverse weather conditions and potentially hazardous environments during travel and inspections. An employee must be willing to work their regularly assigned work schedule for their duties and / or job responsibilities and in times of need, be able to work an extended schedule depending on company / department needs, project requirements or customer demands.
If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (321) 460-8484 or HR@orion180.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
