What are the responsibilities and job description for the Client Relations Specialist position at Orkin LLC?
We Need Your Next-Level Service Mindset at the Best in Pests.
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our Customer Relations Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You’ll have a career with growth potential and benefits that go beyond the basics:Full medical, dental and vision coverage for you and your family, and a 401(k) program with company match.
Receive all the training and tools you need to succeed. No industry experience required to start building your career path with a stable, industry resistant company.
Ready to start a career with staying power? Apply now!
Responsibilities
As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
- Manage client relations by fielding incoming calls and conducting outbound calls to schedule, confirm and follow up on service appointments.
- Navigate a Windows-based & Web-based system to track routes and optimize schedules
- Schedule appointments for technicians, recommending alternative routes when appropriate
- Use your active listening skills to identify the customer’s concern and find best solutions to their needs
- Manage customer database with accurate customer information including call details, call outcomes, payment records, and other results
- Reschedule unserviced accounts within 24 hours
- Participate in quality assurance processes, programs, and initiatives
- Safeguards customer’s privacy and other proprietary information
What type of benefits will you receive?
- Competitive earnings - Starting pay compensation is $18/hour USD
- Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Industry leading, quality, comprehensive training program
Why should you choose Orkin?
- Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
- The Pest Management Industry is growing – and is a recession resistant line of business
- You have a service-oriented mindset that leads you to build loyalty and trust with clients
- You hold yourself responsible to commitments
- You value being part of a team
- You want to join a company that supports the community
- Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to join the Best in Pests?
Qualifications
What do you need to be successful?
- Previous experience in Customer Service or Sales preferred
- High School Diploma or equivalent required
- Ability to pass a drug screen and background check is required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
- Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
- Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
#ORKCOMM123
10/11
Salary : $18
