Fan Ambassadors - Fan Ambassador

Title: Fan Ambassador

Department: Guest Experience
Reports to:  Guest Experience Coordinator

 FLSA:  Non-Exempt, Part Time, Hourly

WHAT SETS YOU APART

The Fan Ambassador position is part of the fast-paced and exciting game day operations team within the Guest Experience Department of Orlando City and Orlando Pride Soccer Clubs. The Guest Experience Ambassador will report to the Director of Guest Experience. Fan Ambassadors are responsible for providing an exceptional and positive experience for every guest that attends an Orlando City SC or Orlando Pride game or event at Inter & Co Stadium.  This may include, but is not limited to, welcoming guests at our gates, checking tickets, listening to fans needs and constructive criticism on game days, and reporting all issues and feedback to the Guest Experience Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Have a positive attitude with a willingness to assist guests and anticipate their needs.
• Deliver excellent customer service to each fan entering and leaving Inter & Co Stadium through the utilization of the Club’s service philosophy.
• Provide accurate directions to seating sections and key attractions within Exploria
• Stadium and the surrounding areas.
• Proactively engage and interact with fans throughout the stadium.
• Ensure that fan concerns are heard and reported to the appropriate departments.
• Have full knowledge of all policies, services and facility locations.
• Act as information liaison for all Orlando City and Orlando Pride home games and stadium events.
• Accurately and successfully communicate all key messages to guests.
• Project an approachable, professional attitude at all times.
• Punctuality and professionalism are a must as related to attendance and work schedule.
• Use tools and resources provided to you to report issues or enhance the guest experience.
• Monitor concourse, clubs and seating areas during the game.
• Collaborate with other departments including law enforcement, security, ushers, food service, ticket office, retail, parking, housekeeping and maintenance.
• Other duties as assigned.

QUALIFICATIONS

It’s never just a job at Orlando City SC and Orlando Pride.  It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:

• Experience in customer service, conflict resolution and interpersonal skills is preferred.
• Ability to handle stressful customer service situations with poise and be consistently
• positive and proactive is a must.
• Excellent oral communication skills.
• Available for two or three trainings throughout the year.
• Available for all (17) Orlando City home games played at Inter & Co Stadium, including preseason, postseason games, (7) Orlando Pride home games and additional events held at Inter & Co Stadium.
• Available to work nights, weekends, and holidays if necessary.
• Must be 18 years or older.
• Ability to work outdoors in changing weather conditions for extended periods of time.
• Must be able to stand for a minimum of 4 to 5 hours at a time.
• Must be able to move freely around the stadium and lift items or boxes up to 30 lbs. (i.e. folding chairs, promotional items, etc.).
• Must have reliable transportation and be available to work for all scheduled home games.
• Knowledge of soccer preferred, but not required.
• Ability to work flexible hours including nights, weekends, and holidays.