Part Time Legendary Guest Services Rep

Responsibilities of the Legendary Guest Service Rep:

• Assist Premium clientele at all events at Kia Center (Orlando Magic home games, concerts, family shows, Solar Bears games, STH events, sales events, etc.).
• Assist with pre-event needs and set-up. Assist premium clientele on different levels of Kia Center throughout event and break down post-event.
• Assist in Premium areas by checking tickets & distributing wristbands, solving complaints, troubleshooting during the event, and ensuring Premium fans’ needs are met throughout event.

• Answer guest inquiries with intelligence and courtesy and respond or dispatch accordingly.
• Obtain intimate knowledge of Kia Center, i.e. location of restrooms, ATMs, concessions etc.
• Provide each guest with a professional and courteous greeting and outstanding guest service.
• Seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.
• Assist with pre-event needs and set-up including checking areas for cleanliness, damages and reporting items in need of attention in a timely manner.
• Maintain clean and orderly guest environment and maintain proper protocols to ensure cleanliness and guest satisfaction.
• Assist all guests by carrying out Kia Center common purpose – “Creating legendary experiences for everyone by delivering world-class service and entertainment.”
• Work closely with other Orlando Magic departments and Kia Center partners to ensure special requests are met and guest’s expectations are exceeded.
• Demonstrate solid communication skills when serving as a staff touchpoint to Kia Center building partners, Kia Center Box Office and security.
• Handle complaints and unpleasant guests in a professional manner, with the best interest of the customer and the company in mind.
• Work in both indoor and outdoor positions as required.  May be exposed to elements including but not limited to direct sunlight, cold weather, rain, and the smell of concession food.
• All other duties as assigned.

Qualifications needed:

• High school diploma or equivalent professional experience required.
• Minimum of two years customer service related work preferred
• Staff must be available for 50% of events at Kia Center each month.
• Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.

If this opportunity is a job you're passionate about and it fits with your skills and experience, then we welcome you to take the next step and apply!

All offers of employment are contingent on successful completion of our pre-employment screenings, that will include a background check and may include a drug screen.

Please note that this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Orlando Magic are not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at the Orlando Magic via-email, the internet or in any form and/or method without a valid written Statement of Work in place for this position from Orlando Magic HR/Recruitment will be deemed the sole property of the Orlando Magic. No fee will be paid in the event the candidate is hired by the Orlando Magic as a result of the referral or through other means.

The Orlando Magic is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm