What are the responsibilities and job description for the Club Lounge Attendant position at Orlando Marriott Lake Mary?
Job Summary
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Provide information about the area and Orlando (restaurants, attractions, offices, etc)
- Assist guests with any requested service.
- Monitor club lounge for seating availability, service, safety, and well being of guests.
- Maintain cleanliness and condition of the club lounge, bar unit, tables, and other tools (such as but not limited to cleaning tables, vacuum carpet, dusting, cleaning work surfaces and serving utensils)
- Prepare and serve hot, cold, and alcoholic beverages.
- Stock ice, glassware, and supplies according to the level of business.
- Anticipate and communicate replenishment needs promptly.
- Wash dishes and serving utensils as needed.
- Complete opening and closing duties according to the department checklist.
- Requisition all necessary supplies, transporting supplies from storeroom to club lounge set-up area as required.
- Secure sodas, water, snacks, and any other equipment in the appropriate cabinets or storage areas during and at the end of the working shift.
- Pass along pertinent information to Supervisor or manager as well as document it in the department logbook.
- Communicate any additional meal requirements and communicate special requests to the kitchen.
- Report accidents, injuries, and unsafe work conditions to manager immediately.
- Follow all company policies and procedures
- Ensure uniform, and personal appearances are clean and professional.
- Maintain confidentiality of proprietary information, and protect company assets.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Assist the Restaurant, Bar or Room Service operation according to the level of service.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds
- Stand or walk for an extended period or an entire work shift.
- Perform other reasonable job duties as requested by Supervisors.
- Communicate with others using clear and professional languages, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Some exposure to cleaning chemicals
- Candidates should have an understanding of Food handling and be T.I.P.S certified
- Have working knowledge of food, beer, wines, and mixology.
