Medical Front Desk Receptionist

Job Summary:

We are seeking a friendly, organized, and detail-oriented Medical Front Office Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for our patients, providing excellent customer service and ensuring a smooth flow of patient information. The Medical Front Office Receptionist will handle various administrative tasks, including greeting patients, managing appointments, and maintaining patient records.

Key Responsibilities:

• Patient Interaction:
• Greet patients and visitors warmly and courteously.
• Answer phone calls promptly and assist callers with their inquiries or direct them to the appropriate department.
• Schedule and confirm patient appointments, follow-ups, and cancellations.
• Collect patient information and ensure all records are up to date.
• Administrative Duties:
• Verify patient insurance information and handle pre-authorizations as needed.
• Manage patient check-in and check-out processes, ensuring all required forms are completed and signed.
• Maintain and update patient records in the electronic medical record (EMR) system.
• Handle patient billing and payments, including processing co-pays and providing receipts.
• Assist with filing, faxing, and other clerical tasks as required.
• Coordination and Communication:
• Coordinate with medical staff to ensure efficient patient flow and minimal wait times.
• Communicate any delays or changes in schedule to patients and staff promptly.
• Ensure confidentiality and security of patient information in compliance with HIPAA regulations.
• Office Maintenance:
• Keep the reception area clean, organized, and welcoming.
• Monitor and order office supplies as needed.
• Assist with basic office maintenance tasks.

Qualifications:

• High school diploma or equivalent; additional certification in office administration or related field is a plus.
• Previous experience as a receptionist or in a customer service role, preferably in a medical or healthcare setting.
• Proficient in using electronic medical record (EMR) systems and basic office software (e.g., Microsoft Office Suite).
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle a fast-paced work environment.
• Knowledge of medical terminology and basic healthcare procedures is preferred.
• Familiarity with insurance processes and billing practices is a plus.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods.
• Ability to lift and carry up to 25 pounds occasionally.

Benefits:

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Celebration, FL 34747 (Required)

Ability to Relocate:

• Celebration, FL 34747: Relocate before starting work (Required)

Work Location: In person